Palo Alto · Licensed center

Headsup! Child Development Center

What the state has found

The state cited no rules at any of its 4 licensing inspections under this license since May 2022.

Of the 91 Bay Area centers with 4 licensing inspections, 36% had no rules cited at any of them, as this center did. 1% had rules cited at all 4.

Licensing inspections

Apr 25, 2025No rules cited
Mar 14, 2024No rules cited
May 4, 2023No rules cited
May 18, 2022No rules cited
Read every record and the state’s reports

State record — California CDSS Community Care Licensing

Last visit
June 11, 2026
On file
4 visits since May 2022 — all of them cited nothing · 4 complaint investigations
Most serious
Type B — 101216.3(a) Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above as LPA observed 3 teachers with 38 children for a short duration, which poses a potential health, safety, and/or personal rights risk to persons in care. · June 11, 2026

California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.

Apr 2026 Complaint 1 of 3 allegations substantiated

Complaint · April 17, 2026

California decided each allegation separately.

Substantiated

  • 1. Facility is operating out of ratio.

Unsubstantiated

  • 1. Staff do not ensure that daycare is clean.
  • 2. Staff yell at daycare children.

Substantiated: the state found it more likely than not that it happened. Unsubstantiated: the state could not tell whether it happened.

CCR 101216.3(a) · Type B

101216.3(a) Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above as LPA observed 3 teachers with 38 children for a short duration, which poses a potential health, safety, and/or personal rights risk to persons in care.

State report, June 11, 2026

Sep 2025 Complaint Unsubstantiated

Complaint · September 9, 2025

Unsubstantiated

ALLEGATION(S): Two (2) Personal Rights allegations: 1. Facility staff yells at children. 2. Facility staff handles children in a rough manner. INVESTIGATION FINDINGS: On 10/17/2025 at 8:50am, Licensing Program Analyst (LPA) J.J.Z. and Licensing Program Manager (LPM) C.C. conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with facility representative (FR) Baishakhi “B.” H. LPA advised FR the nature of the inspection: a complaint regarding two (2) Children’s Personal Rights allegations were filed against the facility. Present during the inspection were seven (7) fingerprint-cleared staff and 41 children in care. Throughout the course of the investigation, LPA reviewed facility roster and personnel report. Interviews were conducted with Reporting Party (RP), teachers, children, and parents. LPA also made observations at the facility and inside the classrooms on multiple visits. Although the above allegatisons may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated. Report was reviewed, exit interview was conducted, and Appeal Rights were provided to facility representative B.H. Notice of Site Visit was given and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

State report

Apr 2025 Licensing visit nothing cited
Aug 2024 Complaint Unsubstantiated

Complaint · August 2, 2024

Unsubstantiated

ALLEGATION(S): Personal Rights - teacher yelled at student INVESTIGATION FINDINGS: On 08/23/2024, at 9:30am, Licensing Program Analysts (LPAs) C.U. & J.J.” Z. conducted an unannounced visit for the purpose of investigating a complaint for the above allegation of violation of personal rights. LPAs met with licensee/owner, C.B. Present during the time of today’s inspection was 38 children and 7 staff. This agency has investigated the complaint allegation that the a teacher yelled at a student. During the course of the investigation, LPA U. & LPA Z. conducted interviews with involved parties and potential witnesses. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Notice of Site Visit was given and must be posted for 30 days. Exit interview conducted and report was reviewed with the licensee, C.B. Unsubstantiated Estimated Days of Completion:

State report

Mar 2024 Licensing visit nothing cited
May 2023 Licensing visit nothing cited
May 2022 Licensing visit nothing cited

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.

Details

(650) 424-1221

Website
headsup.org
Address
2800 West Bayshore Road
License
434408915, active

The state licenses this address more than once, to the same licensee.

The infant-center license is published separately, with its own license and its own inspection record:

Headsup! Child Development Center

Run Headsup! Child Development Center? Correct or add anything here, free.

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

All checked July 2026.

State record

The state’s licensing transparency data reports 4 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=1, inconclusive=0, unsubstantiated=5, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=1. The state publishes no further detail for the difference.

From California CDSS Community Care Licensing’s published reports, last checked October 10, 2026.

Details

Large means the biggest quarter of Bay Area’s 439 licensed centers by state-licensed capacity: 76 to 312 children. Small is 8 to 30; medium is 31 to 75.