Naperville · Licensed center

Primrose School At Naperville Crossings

Large center, licensed for 184 children.
A Primrose Schools franchise. The brand is owned by Roark Capital, a private-equity firm.
Shortlist has found no website for it yet.

What the state has found

The state cited rules at 15 of its 17 licensing inspections since December 2012.

Of the 859 Chicago-area centers with 10 or more licensing inspections, 78% had rules cited at some but not all of them, as this center did. 22% had rules cited at all of them.

Licensing inspections

Jul 20, 20264 citations

Staffing Structure
89 Ill. Adm. Code 407.90(e)(4)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(7)
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)

Aug 18, 20255 citations

Napping and Sleeping
89 Ill. Adm. Code 407.350(c)
Medications
89 Ill. Adm. Code 407.360(b)
Special Requirements for Infants and Toddlers
89 Ill. Adm. Code 407.210(f)(19)
Special Requirements for Infants and Toddlers
89 Ill. Adm. Code 407.210(f)(20)

1 more from this inspection

Personnel Records
89 Ill. Adm. Code 407.120(a)(3)

Jun 25, 20245 citations

Outdoor Play Area
89 Ill. Adm. Code 407.390(l)(2)
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
Medications
89 Ill. Adm. Code 407.360(b)(1)

1 more from this inspection

Personnel Records
89 Ill. Adm. Code 407.120(a)(3)

Oct 12, 2023No rules cited

Aug 18, 20234 citations

Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)
Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
A citation the state’s report lists only by its code, FHSEC305.

Aug 16, 20229 citations

Organization and Administration
89 Ill. Adm. Code 407.70(e)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Personnel Records
89 Ill. Adm. Code 407.120(a)(2)

5 more from this inspection

Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(f)
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Personnel Records
89 Ill. Adm. Code 407.120(a)(6)

Jul 12, 20213 citations

Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(6)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)

Sep 10, 2020No rules cited

Jul 30, 201910 citations

Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)

6 more from this inspection

General Requirements for Personnel
89 Ill. Adm. Code 407.100(f)
Special Requirements for Infants and Toddlers
89 Ill. Adm. Code 407.210(b)
Medications
89 Ill. Adm. Code 407.360(e)
Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(e)(3)
A citation the state’s report lists only by its code, FHSEC305.
A citation the state’s report lists only by its code, CCASEC4.

Jun 20, 20186 citations

Personnel Records
89 Ill. Adm. Code 407.120(a)(2)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(7)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)

2 more from this inspection

Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
A citation the state’s report lists only by its code, FHSEC305.

Jul 6, 20176 citations

Medications
89 Ill. Adm. Code 407.360(e)
Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(e)(4)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(7)
Personnel Records
89 Ill. Adm. Code 407.120(a)(2)

2 more from this inspection

General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(5)
A citation the state’s report lists only by its code, FHSEC305.

Jul 22, 201611 citations

Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)
Enrollment and Discharge Procedures
89 Ill. Adm. Code 407.250(i)(1)(h)
Enrollment and Discharge Procedures
89 Ill. Adm. Code 407.250(i)(2)(b)

7 more from this inspection

Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(3)
Hand Washing
89 Ill. Adm. Code 407.320(b)(3)
Nutrition and Meal Service
89 Ill. Adm. Code 407.330(j)
Diapering and Toileting Procedures
89 Ill. Adm. Code 407.340(a)(5)
Medications
89 Ill. Adm. Code 407.360(c)(3)
Equipment and Materials
89 Ill. Adm. Code 407.380(b)
Medications
89 Ill. Adm. Code 407.360(c)(2)

Jun 18, 20156 citations

Personnel Records
89 Ill. Adm. Code 407.120(c)
Organization and Administration
89 Ill. Adm. Code 407.70(m)
General Requirements for Personnel
89 Ill. Adm. Code 407.100(c)(1)
Nutrition and Meal Service
89 Ill. Adm. Code 407.330(g)

2 more from this inspection

Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(i)
Personnel Records
89 Ill. Adm. Code 407.120(a)(4)

Jan 13, 20151 citation

General Requirements for Personnel
89 Ill. Adm. Code 407.100

Aug 6, 20144 citations

Physical Plant/Indoor Space
89 Ill. Adm. Code 407.370(l)
Staffing Structure
89 Ill. Adm. Code 407.90(b)
Substitutes
89 Ill. Adm. Code 407.170(b)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)

Jul 11, 20134 citations

Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)

Dec 10, 201214 citations

Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(6)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(1)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(2)
Organization and Administration
89 Ill. Adm. Code 407.70(e)(3)

10 more from this inspection

General Requirements for Personnel
89 Ill. Adm. Code 407.100(d)
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(2)
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(3)
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(4)
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(5)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(5)
Personnel Records
89 Ill. Adm. Code 407.120(a)(2)
Personnel Records
89 Ill. Adm. Code 407.120(a)(3)
Guidance and Discipline
89 Ill. Adm. Code 407.270(a)(1)
Health Requirements for Children
89 Ill. Adm. Code 407.310(a)(8)

Read every record and the state’s reports

State record — Illinois DCFS

Last visit: July 20, 2026
On file: 17 visits since December 2012 — 2 cited nothing
Fixed?: The latest correction deadline was August 19, 2026. Illinois DCFS does not publish whether it was made.
Most serious: Illinois DCFS does not publish a severity level for a citation, so there is no most-serious to name.

Illinois DCFS cites each subsection of a rule separately, so one audit of a filing cabinet can produce ten citations. It publishes the rule’s title and a correction deadline, but no description of what was observed.

Jul 2026 Monitoring visit 4 findings

Monitoring visit · July 20, 2026

Staffing Structure

1 citation · 89 Ill. Adm. Code 407.90(e)(4) · Violation corrected

General Requirements for Personnel

1 citation · 89 Ill. Adm. Code 407.100(c)(7) · Violation corrected

Personnel Records

1 citation · 89 Ill. Adm. Code 407.120(a)(4) · Violation corrected

Health Requirements for Children

1 citation · 89 Ill. Adm. Code 407.310(a)(3) · Violation corrected

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Aug 2025 Monitoring visit 5 findings

Monitoring visit · August 18, 2025

Special Requirements for Infants and Toddlers

2 citations · 89 Ill. Adm. Code 407.210(f)(19) through (20) · Violation substantiated

89 Ill. Adm. Code 407.210(f)(19) · 407.210(f)(20)

Personnel Records

1 citation · 89 Ill. Adm. Code 407.120(a)(3) · Violation substantiated

Napping and Sleeping

1 citation · 89 Ill. Adm. Code 407.350(c) · Violation substantiated

Medications

1 citation · 89 Ill. Adm. Code 407.360(b) · Violation substantiated

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jun 2024 Monitoring visit 5 findings

Monitoring visit · June 25, 2024

Personnel Records

2 citations · 89 Ill. Adm. Code 407.120(a)(3) through (4) · Rule cited again

89 Ill. Adm. Code 407.120(a)(3) · 407.120(a)(4)

Health Requirements for Children

1 citation · 89 Ill. Adm. Code 407.310(a)(3) · Rule cited again

Medications

1 citation · 89 Ill. Adm. Code 407.360(b)(1) · Rule cited again

Outdoor Play Area

1 citation · 89 Ill. Adm. Code 407.390(l)(2) · Rule cited again

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Oct 2023 Compliance monitoring visit nothing cited

Aug 2023 Monitoring visit 4 findings

Monitoring visit · August 18, 2023

Personnel Records

2 citations · 89 Ill. Adm. Code 407.120(a)(3) through (4) · Rule cited again

89 Ill. Adm. Code 407.120(a)(3) · 407.120(a)(4)

General Requirements for Personnel

1 citation · 89 Ill. Adm. Code 407.100(d) · Rule cited again

A citation the state’s report lists only by its code, FHSEC305.

0 citations · 89 Ill. Adm. Code · Rule cited again

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Aug 2022 Monitoring visit 9 findings

Monitoring visit · August 16, 2022

Organization and Administration

4 citations · 89 Ill. Adm. Code 407.70(e) through (3) · Rule cited again

89 Ill. Adm. Code 407.70(e) · 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)

Personnel Records

3 citations · 89 Ill. Adm. Code 407.120(a)(2) through (6) · Rule cited again · Violation corrected

89 Ill. Adm. Code 407.120(a)(2) · 407.120(a)(4) · 407.120(a)(6)

General Requirements for Personnel

2 citations · 89 Ill. Adm. Code 407.100(d) through (f) · Rule cited again

89 Ill. Adm. Code 407.100(d) · 407.100(f)

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jul 2021 Monitoring visit 3 findings

Monitoring visit · July 12, 2021

Health Requirements for Children

3 citations · 89 Ill. Adm. Code 407.310(a)(3) through (6) · Violation corrected

89 Ill. Adm. Code 407.310(a)(3) · 407.310(a)(5) · 407.310(a)(6)

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Sep 2020 Compliance monitoring visit nothing cited

Jul 2019 Monitoring visit 10 findings

Monitoring visit · July 30, 2019

Organization and Administration

3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Rule cited again

89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)

General Requirements for Personnel

2 citations · 89 Ill. Adm. Code 407.100(d) through (f) · Rule cited again · Violation corrected

89 Ill. Adm. Code 407.100(d) · 407.100(f)

Special Requirements for Infants and Toddlers

1 citation · 89 Ill. Adm. Code 407.210(b) · Violation corrected

Medications

1 citation · 89 Ill. Adm. Code 407.360(e) · Rule cited again

Physical Plant/Indoor Space

1 citation · 89 Ill. Adm. Code 407.370(e)(3) · Violation corrected

A citation the state’s report lists only by its code, FHSEC305.

0 citations · 89 Ill. Adm. Code · Rule cited again

A citation the state’s report lists only by its code, CCASEC4.

0 citations · 89 Ill. Adm. Code · Violation corrected

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jun 2018 Monitoring visit 6 findings

Monitoring visit · June 20, 2018

Organization and Administration

3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Violation corrected on site

89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)

General Requirements for Personnel

1 citation · 89 Ill. Adm. Code 407.100(c)(7) · Rule cited again

Personnel Records

1 citation · 89 Ill. Adm. Code 407.120(a)(2) · Rule cited again

A citation the state’s report lists only by its code, FHSEC305.

0 citations · 89 Ill. Adm. Code · Rule cited again

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jul 2017 Monitoring visit 6 findings

Monitoring visit · July 6, 2017

General Requirements for Personnel

2 citations · 89 Ill. Adm. Code 407.100(c)(5) through (7) · Violation corrected

89 Ill. Adm. Code 407.100(c)(5) · 407.100(c)(7)

Personnel Records

1 citation · 89 Ill. Adm. Code 407.120(a)(2) · Violation corrected

Medications

1 citation · 89 Ill. Adm. Code 407.360(e) · Violation corrected

Physical Plant/Indoor Space

1 citation · 89 Ill. Adm. Code 407.370(e)(4) · Violation corrected

A citation the state’s report lists only by its code, FHSEC305.

0 citations · 89 Ill. Adm. Code · Violation corrected

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jul 2016 Monitoring visit 11 findings

Monitoring visit · July 22, 2016

Personnel Records

2 citations · 89 Ill. Adm. Code 407.120(a)(3) through (4) · Violation corrected · Rule cited again

89 Ill. Adm. Code 407.120(a)(3) · 407.120(a)(4)

Enrollment and Discharge Procedures

2 citations · 89 Ill. Adm. Code 407.250(i)(1)(h) through (2)(b) · Violation corrected

89 Ill. Adm. Code 407.250(i)(1)(h) · 407.250(i)(2)(b)

Medications

2 citations · 89 Ill. Adm. Code 407.360(c)(2) through (3) · Violation corrected

89 Ill. Adm. Code 407.360(c)(2) · 407.360(c)(3)

Health Requirements for Children

1 citation · 89 Ill. Adm. Code 407.310(a)(3) · Violation corrected

Hand Washing

1 citation · 89 Ill. Adm. Code 407.320(b)(3) · Violation corrected

Nutrition and Meal Service

1 citation · 89 Ill. Adm. Code 407.330(j) · Violation corrected

Diapering and Toileting Procedures

1 citation · 89 Ill. Adm. Code 407.340(a)(5) · Violation corrected

Equipment and Materials

1 citation · 89 Ill. Adm. Code 407.380(b) · Violation corrected

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jun 2015 Monitoring visit 6 findings

Monitoring visit · June 18, 2015

Personnel Records

2 citations · 89 Ill. Adm. Code 407.120(a)(4) through (c) · Violation corrected

89 Ill. Adm. Code 407.120(a)(4) · 407.120(c)

Organization and Administration

1 citation · 89 Ill. Adm. Code 407.70(m) · Violation corrected

General Requirements for Personnel

1 citation · 89 Ill. Adm. Code 407.100(c)(1) · Violation corrected

Nutrition and Meal Service

1 citation · 89 Ill. Adm. Code 407.330(g) · Violation corrected on site

Physical Plant/Indoor Space

1 citation · 89 Ill. Adm. Code 407.370(i) · Rule cited again

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jan 2015 Monitoring visit 1 finding

Monitoring visit · January 13, 2015

General Requirements for Personnel

1 citation · 89 Ill. Adm. Code 407.100 · Violation corrected

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Aug 2014 Monitoring visit 4 findings

Monitoring visit · August 6, 2014

Staffing Structure

1 citation · 89 Ill. Adm. Code 407.90(b) · Violation corrected

Substitutes

1 citation · 89 Ill. Adm. Code 407.170(b) · Violation corrected

Health Requirements for Children

1 citation · 89 Ill. Adm. Code 407.310(a)(5) · Rule cited again

Physical Plant/Indoor Space

1 citation · 89 Ill. Adm. Code 407.370(l) · Violation corrected

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jul 2013 Monitoring visit 4 findings

Monitoring visit · July 11, 2013

Organization and Administration

3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Violation corrected on site

89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)

Health Requirements for Children

1 citation · 89 Ill. Adm. Code 407.310(a)(5) · Rule cited again

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Dec 2012 Monitoring visit 14 findings

Monitoring visit · December 10, 2012

Guidance and Discipline

5 citations · 89 Ill. Adm. Code 407.270(a)(1) through (5) · Violation corrected

89 Ill. Adm. Code 407.270(a)(1) · 407.270(a)(2) · 407.270(a)(3) · 407.270(a)(4) · 407.270(a)(5)

Organization and Administration

3 citations · 89 Ill. Adm. Code 407.70(e)(1) through (3) · Violation corrected

89 Ill. Adm. Code 407.70(e)(1) · 407.70(e)(2) · 407.70(e)(3)

Health Requirements for Children

3 citations · 89 Ill. Adm. Code 407.310(a)(5) through (8) · Violation corrected

89 Ill. Adm. Code 407.310(a)(5) · 407.310(a)(6) · 407.310(a)(8)

Personnel Records

2 citations · 89 Ill. Adm. Code 407.120(a)(2) through (3) · Violation corrected

89 Ill. Adm. Code 407.120(a)(2) · 407.120(a)(3)

General Requirements for Personnel

1 citation · 89 Ill. Adm. Code 407.100(d) · Violation corrected

DCFS compliance lookup On that page, enter provider number 515767 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.

Details

6307788825

Address: 2915 Reflection Dr
License: license issued (il)

Run Primrose School At Naperville Crossings? Correct or add anything here, free.

Add what is missing

Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

State record

From Illinois DCFS’s published reports, last checked October 10, 2026.

Details

Phone, Address, License — Checked August 2026 sunshine.dcfs.illinois.gov/…/ProviderLookup.aspx. To check it, open sunshine.dcfs.illinois.gov's Licensed Provider Lookup, enter "PRIMROSE SCHOOL AT NAPERVILLE CROSSINGS" under Provider Name and 60564 under Zip, and press Search (DCFS provider 515767).
Who runs it — Checked October 2026 primroseschools.com
Who runs it — Checked October 2026 roarkcapital.com

The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com

Large means the biggest quarter of Chicago-area’s 1,949 licensed centers by state-licensed capacity: 119 to 487 children. Small is 8 to 48; medium is 49 to 118.