Chicago · Licensed family home

Charles, Susana

Small family home, licensed for up to 7 children.
Shortlist has found no website for it yet.

What the state has found

The state cited rules at all 14 of its licensing inspections since March 2012.

Of the 365 Chicago-area family homes with 10 or more licensing inspections, 44% had rules cited at all of them, as this home did.

Licensing inspections

Oct 17, 20253 citations

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(g)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(m)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(j)(1)

Mar 13, 202512 citations

Guidance and Discipline
89 Ill. Adm. Code 406.15(c)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(f)(2)(c)
Records and Reports
89 Ill. Adm. Code 406.24(d)(1)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(j)(2)

8 more from this inspection

School Age Children
89 Ill. Adm. Code 406.21(d)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(t)(2)
Records and Reports
89 Ill. Adm. Code 406.24(d)(3)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(g)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(m)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(a)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(19)(f)
Enrollment and Discharge Procedures
89 Ill. Adm. Code 406.12(h)(1)(b)

Mar 4, 20242 citations

Records and Reports
89 Ill. Adm. Code 406.24(d)
Records and Reports
89 Ill. Adm. Code 406.24(d)(2)

Feb 14, 20231 citation

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(g)(1)

May 2, 20223 citations

Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(2)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(3)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(14)

Mar 3, 20215 citations

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(e)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(20)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(g)(1)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(n)

1 more from this inspection

Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(t)

Mar 11, 202014 citations

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(e)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(19)(g)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(19)(h)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(23)

10 more from this inspection

Enrollment and Discharge Procedures
89 Ill. Adm. Code 406.12(h)
Enrollment and Discharge Procedures
89 Ill. Adm. Code 406.12(i)
Provisions Pertaining to Permits
89 Ill. Adm. Code 406.7(a)(4)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(14)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(20)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(2)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(1)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(3)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(4)

Feb 5, 201910 citations

Application for Renewal of License
89 Ill. Adm. Code 406.5(e)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(3)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(19)(g)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(19)(h)

6 more from this inspection

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(21)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(a)
School Age Children
89 Ill. Adm. Code 406.21(d)
Application for Renewal of License
89 Ill. Adm. Code 406.5(f)
A citation the state’s report lists only by its code, FHSEC305.
A citation the state’s report lists only by its code, 406APPDB.

Jan 23, 20183 citations

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(23)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(2)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(t)

Jan 30, 20176 citations

Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(t)
Enrollment and Discharge Procedures
89 Ill. Adm. Code 406.12(b)(3)
Provisions Pertaining to the License
89 Ill. Adm. Code 406.6(k)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(21)

2 more from this inspection

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(g)(1)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)

May 8, 20156 citations

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(19)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(3)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(20)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(32)

2 more from this inspection

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(g)(1)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(t)

Apr 16, 20143 citations

Enrollment and Discharge Procedures
89 Ill. Adm. Code 406.12(b)(3)
Provisions Pertaining to the License
89 Ill. Adm. Code 406.6(k)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(t)

Jan 8, 20137 citations

Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(2)
Application for Renewal of License
89 Ill. Adm. Code 406.5(e)
Qualifications for Assistants
89 Ill. Adm. Code 406.10(e)
Provisions Pertaining to the License
89 Ill. Adm. Code 406.6(k)

3 more from this inspection

Application for Renewal of License
89 Ill. Adm. Code 406.5(f)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(3)
Health, Medical Care and Safety
89 Ill. Adm. Code 406.14(c)(4)

Mar 23, 20123 citations

General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(19)
General Requirements for Day Care Homes
89 Ill. Adm. Code 406.8(a)(20)
Characteristics and Qualifications of the Day Care Family
89 Ill. Adm. Code 406.9(t)

Read every record and the state’s reports

State record — Illinois DCFS

Last visit: October 17, 2025
On file: 14 visits since March 2012 — all of them cited findings
Fixed?: The latest correction deadline was October 22, 2025. Illinois DCFS does not publish whether it was made.
Most serious: Illinois DCFS does not publish a severity level for a citation, so there is no most-serious to name.

Illinois DCFS cites each subsection of a rule separately, so one audit of a filing cabinet can produce ten citations. It publishes the rule’s title and a correction deadline, but no description of what was observed.

Oct 2025 Monitoring visit 3 findings

Monitoring visit · October 17, 2025

General Requirements for Day Care Homes

3 citations · 89 Ill. Adm. Code 406.8(g) through (m) · Violation corrected

89 Ill. Adm. Code 406.8(g) · 406.8(j)(1) · 406.8(m)

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Mar 2025 Monitoring visit 12 findings

Monitoring visit · March 13, 2025

General Requirements for Day Care Homes

3 citations · 89 Ill. Adm. Code 406.8(a)(19)(f) through (g) · Violation substantiated

89 Ill. Adm. Code 406.8(a)(19)(f) · 406.8(f)(2)(c) · 406.8(g)

Characteristics and Qualifications of the Day Care Family

3 citations · 89 Ill. Adm. Code 406.9(a) through (t)(2) · Violation substantiated

89 Ill. Adm. Code 406.9(a) · 406.9(m) · 406.9(t)(2)

Records and Reports

2 citations · 89 Ill. Adm. Code 406.24(d)(1) through (3) · Violation substantiated

89 Ill. Adm. Code 406.24(d)(1) · 406.24(d)(3)

Enrollment and Discharge Procedures

1 citation · 89 Ill. Adm. Code 406.12(h)(1)(b) · Violation substantiated

Health, Medical Care and Safety

1 citation · 89 Ill. Adm. Code 406.14(j)(2) · Violation substantiated

Guidance and Discipline

1 citation · 89 Ill. Adm. Code 406.15(c) · Violation substantiated

School Age Children

1 citation · 89 Ill. Adm. Code 406.21(d) · Violation substantiated

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Mar 2024 Monitoring visit 2 findings

Monitoring visit · March 4, 2024

Records and Reports

2 citations · 89 Ill. Adm. Code 406.24(d) through (2) · Violation corrected

89 Ill. Adm. Code 406.24(d) · 406.24(d)(2)

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Feb 2023 Monitoring visit 1 finding

Monitoring visit · February 14, 2023

General Requirements for Day Care Homes

1 citation · 89 Ill. Adm. Code 406.8(g)(1) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

May 2022 Monitoring visit 3 findings

Monitoring visit · May 2, 2022

Health, Medical Care and Safety

2 citations · 89 Ill. Adm. Code 406.14(c)(2) through (3) · Violation substantiated

89 Ill. Adm. Code 406.14(c)(2) · 406.14(c)(3)

General Requirements for Day Care Homes

1 citation · 89 Ill. Adm. Code 406.8(a)(14) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Mar 2021 Monitoring visit 5 findings

Monitoring visit · March 3, 2021

General Requirements for Day Care Homes

3 citations · 89 Ill. Adm. Code 406.8(a)(20) through (g)(1) · Violation substantiated

89 Ill. Adm. Code 406.8(a)(20) · 406.8(e) · 406.8(g)(1)

Characteristics and Qualifications of the Day Care Family

2 citations · 89 Ill. Adm. Code 406.9(n) through (t) · Violation substantiated

89 Ill. Adm. Code 406.9(n) · 406.9(t)

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Mar 2020 Monitoring visit 14 findings

Monitoring visit · March 11, 2020

General Requirements for Day Care Homes

6 citations · 89 Ill. Adm. Code 406.8(a)(14) through (e) · Violation substantiated

89 Ill. Adm. Code 406.8(a)(14) · 406.8(a)(19)(g) · 406.8(a)(19)(h) · 406.8(a)(20) · 406.8(a)(23) · 406.8(e)

Health, Medical Care and Safety

5 citations · 89 Ill. Adm. Code 406.14(c) through (4) · Violation substantiated

89 Ill. Adm. Code 406.14(c) · 406.14(c)(1) · 406.14(c)(2) · 406.14(c)(3) · 406.14(c)(4)

Enrollment and Discharge Procedures

2 citations · 89 Ill. Adm. Code 406.12(h) through (i) · Violation substantiated

89 Ill. Adm. Code 406.12(h) · 406.12(i)

Provisions Pertaining to Permits

1 citation · 89 Ill. Adm. Code 406.7(a)(4) · Violation substantiated

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Feb 2019 Monitoring visit 10 findings

Monitoring visit · February 5, 2019

General Requirements for Day Care Homes

4 citations · 89 Ill. Adm. Code 406.8(a)(3) through (21) · Violation corrected on site · Violation corrected

89 Ill. Adm. Code 406.8(a)(3) · 406.8(a)(19)(g) · 406.8(a)(19)(h) · 406.8(a)(21)

Application for Renewal of License

2 citations · 89 Ill. Adm. Code 406.5(e) through (f) · Violation corrected

89 Ill. Adm. Code 406.5(e) · 406.5(f)

Characteristics and Qualifications of the Day Care Family

1 citation · 89 Ill. Adm. Code 406.9(a) · Violation corrected

School Age Children

1 citation · 89 Ill. Adm. Code 406.21(d) · Violation corrected

A citation the state’s report lists only by its code, FHSEC305.

0 citations · 89 Ill. Adm. Code · Violation corrected

A citation the state’s report lists only by its code, 406APPDB.

0 citations · 89 Ill. Adm. Code · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jan 2018 Monitoring visit 3 findings

Monitoring visit · January 23, 2018

General Requirements for Day Care Homes

1 citation · 89 Ill. Adm. Code 406.8(a)(23) · Violation corrected

Characteristics and Qualifications of the Day Care Family

1 citation · 89 Ill. Adm. Code 406.9(t) · Violation corrected

Health, Medical Care and Safety

1 citation · 89 Ill. Adm. Code 406.14(c)(2) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jan 2017 Monitoring visit 6 findings

Monitoring visit · January 30, 2017

General Requirements for Day Care Homes

2 citations · 89 Ill. Adm. Code 406.8(a)(21) through (g)(1) · Violation corrected

89 Ill. Adm. Code 406.8(a)(21) · 406.8(g)(1)

Provisions Pertaining to the License

1 citation · 89 Ill. Adm. Code 406.6(k) · Violation corrected

Characteristics and Qualifications of the Day Care Family

1 citation · 89 Ill. Adm. Code 406.9(t) · Violation corrected

Enrollment and Discharge Procedures

1 citation · 89 Ill. Adm. Code 406.12(b)(3) · Violation corrected

Health, Medical Care and Safety

1 citation · 89 Ill. Adm. Code 406.14(c) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

May 2015 Monitoring visit 6 findings

Monitoring visit · May 8, 2015

General Requirements for Day Care Homes

4 citations · 89 Ill. Adm. Code 406.8(a)(19) through (g)(1) · Violation corrected

89 Ill. Adm. Code 406.8(a)(19) · 406.8(a)(20) · 406.8(a)(32) · 406.8(g)(1)

Characteristics and Qualifications of the Day Care Family

1 citation · 89 Ill. Adm. Code 406.9(t) · Violation corrected

Health, Medical Care and Safety

1 citation · 89 Ill. Adm. Code 406.14(c)(3) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Apr 2014 Monitoring visit 3 findings

Monitoring visit · April 16, 2014

Provisions Pertaining to the License

1 citation · 89 Ill. Adm. Code 406.6(k) · Violation corrected

Characteristics and Qualifications of the Day Care Family

1 citation · 89 Ill. Adm. Code 406.9(t) · Violation corrected

Enrollment and Discharge Procedures

1 citation · 89 Ill. Adm. Code 406.12(b)(3) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Jan 2013 Monitoring visit 7 findings

Monitoring visit · January 8, 2013

Health, Medical Care and Safety

3 citations · 89 Ill. Adm. Code 406.14(c)(2) through (4) · Violation corrected

89 Ill. Adm. Code 406.14(c)(2) · 406.14(c)(3) · 406.14(c)(4)

Application for Renewal of License

2 citations · 89 Ill. Adm. Code 406.5(e) through (f) · Violation corrected

89 Ill. Adm. Code 406.5(e) · 406.5(f)

Provisions Pertaining to the License

1 citation · 89 Ill. Adm. Code 406.6(k) · Violation corrected

Qualifications for Assistants

1 citation · 89 Ill. Adm. Code 406.10(e) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Mar 2012 Monitoring visit 3 findings

Monitoring visit · March 23, 2012

General Requirements for Day Care Homes

2 citations · 89 Ill. Adm. Code 406.8(a)(19) through (20) · Violation corrected

89 Ill. Adm. Code 406.8(a)(19) · 406.8(a)(20)

Characteristics and Qualifications of the Day Care Family

1 citation · 89 Ill. Adm. Code 406.9(t) · Violation corrected

DCFS compliance lookup On that page, enter provider number 420325 in the Provider box and choose Search; the compliance report downloads from the button on the result row.

Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.

Details

7739252946

Address: 3511 W 71st Pl
License: license issued (il)

Run Charles, Susana? Correct or add anything here, free.

Add what is missing

Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

All checked July 2026.

State record

From Illinois DCFS’s published reports, last checked October 10, 2026.

Details

Phone, Address, License sunshine.dcfs.illinois.gov/…/ProviderLookup.aspx. To check it, open sunshine.dcfs.illinois.gov's Licensed Provider Lookup, enter "CHARLES, SUSANA" under Provider Name and 60629 under Zip, and press Search (DCFS provider 420325).

Small means licensed for 2 to 7 children, among Chicago-area’s 3,345 licensed family homes by state-licensed capacity. Mid-size is 8; larger is 9 to 12.