Concord · Licensed center
Tutor Time Poplar Tent
- Large play-based center, licensed for 227 children.
- Run by a for-profit business, which holds the license.
- A Tutor Time center. The chain is owned by American Securities, a private-equity firm.
What the state has found
The state cited rules at 9 of its 22 licensing inspections since February 2024.
Of the 256 Charlotte-area centers with 10 or more licensing inspections, more than 99% had rules cited at some but not all of them, as this center did. Fewer than 1% had rules cited at all of them.
Licensing inspections
Jun 4, 202612 citations
“A current activity plan was not posted for each group of children for reference. In Spaces 6 and 11 there was not a current activity plan posted.”
Violation confirmed corrected by letter received from provider on 6/23/2026
“The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Three staff (DOH: 5/15/26, 6/3/26, 6/1/26) did not have the EMC plan reviewed with them.”
Violation corrected during visit
“A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child's file did not have a completed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy statement/”
Violation confirmed corrected by letter received from provider on 6/23/2026
“Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space 5 sunscreens and diaper ointments were stored in an unlocked drawer below five feet high.”
Violation corrected during visit
8 more from this inspection
“Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last documented playground inspection took place in February 2026.”
Violation confirmed corrected by letter received from provider on 6/23/2026
“Application for employment and date of birth was not on file for all staff. One staff hired on 4/27/26 did not have a complete application on file.”
Violation corrected during visit
“Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff (DOH: 6/1/26, 5/18/26) did not have a medical report on file.”
Violation confirmed corrected by letter received from provider on 6/23/2026
“On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff (DOH: 6/1/26) did not have a tb screening test on file.”
Violation confirmed corrected by letter received from provider on 6/23/2026
“Application for enrollment did not include all required information. One child's file had an incomplete application.”
Violation confirmed corrected by letter received from provider on 6/23/2026
“A valid qualification letter was not on file and available to review at the facility. A qualifying letter was not on file for N.M.”
Violation confirmed corrected by letter received from provider on 6/23/2026
“The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Four staff (DOH: 4/27/26, 5/15/26, 6/3/26, 6/1/26) had not had the EPR plan reviewed with them.”
Violation corrected during visit
“The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three staff (DOH: 5/15/26, 6/3/26, 6/1/26) did not have a completed Prevention of Shaken Baby and Abusive Head Trauma policy on file.”
Violation corrected during visit
Jul 9, 20256 citations
“All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 2 and 9 there were areas of the wall where paint was peeling and drywall or plaster was exposed and accessible to children.”
Violation confirmed corrected by letter received from provider on 7/23/2025
“A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Spaces 4 and 7 there were diaper creams and sunscreens that did not have a complete permission to administer form.”
Violation corrected during visit
“Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 3 a prescription ointment was not in the original container with a pharmaceutical label.”
Violation corrected during visit
“Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were three children missing a photograph on their emergency information form.”
Violation confirmed corrected by letter received from provider on 7/23/2025
2 more from this inspection
“Emergency information did not name childs health care professional. Two children's files did not contain either the hospital of choice or physician of choice.”
Violation confirmed corrected by letter received from provider on 7/23/2025
“Application for enrollment did not include all required information. One child's application did not include fears, or special health care concerns.”
Violation confirmed corrected by letter received from provider on 7/23/2025
May 29, 20251 citation
“Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff with a hire date of May 27, 2025 did not have a medical report on file.”
Violation confirmed corrected by letter received from provider on 6/10/2025
Apr 14, 20251 citation
“Discipline was not appropriate for the child's age and development. While a child was crying, a teacher placed their hands on a child's face to hold their head still to assist them with eating, The teacher in question did not choose a developmentally appropriate method of discipline to handle the child's behavior.”
Violation confirmed corrected by letter received from provider on 4/28/2025
Jan 9, 20255 citations
“All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff had not completed CPR training as required.”
Violation confirmed corrected by letter received from provider on 2/3/2025
“A safe indoor and outdoor environment was not provided for the children. In Space 10 there was an outlet plate which was cracked and exposing the electrical box. Two stools had a peeling surface which could be a hazard if swallowed. Spaces 4,5,6,7,8 and 10 had areas of chipping paint on walls and doors which could be hazardous for children.”
Violation confirmed corrected by letter received from provider on 2/26/2025
“Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 1b and 4 there were exposed outlets within reach of children.”
Violation corrected during visit
“All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff had not completed First Aid training as required.”
Violation confirmed corrected by letter received from provider on 2/3/2025
1 more from this inspection
“Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Two diaper ointments had permission to administer forms that had expired.”
Violation corrected during visit
Sep 17, 20244 citations
“Parent's medication authorization did not include required information. In Spaces 5 and 7 the permission to administer forms were incomplete.”
Violation corrected during visit
“All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of March 25, 2024 did not receive First Aid within 90 days of hire.”
Violation corrected during visit
“All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff did not complete CPR within 90 days of hire.”
Violation corrected during visit
“Application for enrollment did not include all required information. One child's application did not include all the information including fears, dislikes and special health concerns.”
Violation corrected during visit
Mar 20, 20246 citations
“A violation was found for which there is no item number. 15A NCAC 18A .2820(c) Non-aerosol sanitizing, disinfecting, and detergent solutions, hand sanitizers, and hand lotions shall be kept out of reach of children when not in use, but are not required to be in locked storage. These solutions shall be labeled as sanitizing, disinfecting, or detergent (soapy water) solutions. Hand soap other than that which is in bulk containers is not required to be kept out of reach of children or in locked storage. In Space 6 the sanitizer and disinfectant were not stored five feet up or in locked storage.”
Violation corrected during visit
“Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 1b, 2, and 4 there were outlets without safety covers and were accessible to children.”
Violation corrected during visit
“All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 10 a bottle of white out with multiple warnings was stored in an unlocked cabinet.”
Violation corrected during visit
“Parent's medication authorization did not include required information. In Spaces 2 and 4 the permission to administer forms were not complete.”
Violation corrected during visit
2 more from this inspection
“Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 4, a classroom occupied by two year old children, there were plastic bags accessible to children.”
Violation corrected during visit
“Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff with a hire date of June 19, 1923 did not have a valid ITS-SIDS. According to the Staff and Training Worksheet the staff is an afternoon infant teacher.”
Violation confirmed corrected by letter received from provider on 3/25/2024
Feb 26, 20242 citations
“Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space 11 there was a small power strip with uncovered outlets which were accessible to children.”
Violation corrected during visit
“All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 11 a plug in air freshener was being used and accessible to children.”
Violation corrected during visit
Feb 12, 20241 citation
“Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member used their foot to raise cots 4-5 inches off the floor and then drop them to wake children who were asleep on the cot for naptime.”
Violation confirmed corrected by letter received from provider on 2/28/2024
Read every record and the state’s reports
State record — North Carolina DCDEE
- Last visit
- June 17, 2026
- On file
- 22 visits since February 2024 — 13 cited nothing, 11 of those unannounced
- Fixed?
- All 38 record a correction, in the licensor’s own words.
- Most serious
- North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Jun 2026 Unannounced visit 12 findings
Unannounced visit · June 4, 2026
A current activity plan was not posted for each group of children for reference. In Spaces 6 and 11 there was not a current activity plan posted.
Violation confirmed corrected by letter received from provider on 6/23/2026
The EMC plan was not reviewed with all staff annually and whenever the plan was revised. Three staff (DOH: 5/15/26, 6/3/26, 6/1/26) did not have the EMC plan reviewed with them.
Violation corrected during visit
A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child's file did not have a completed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy statement/
Violation confirmed corrected by letter received from provider on 6/23/2026
Medications including prescription and non-prescription items were not stored in a locked cabinet or other locked container. In space 5 sunscreens and diaper ointments were stored in an unlocked drawer below five feet high.
Violation corrected during visit
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last documented playground inspection took place in February 2026.
Violation confirmed corrected by letter received from provider on 6/23/2026
Application for employment and date of birth was not on file for all staff. One staff hired on 4/27/26 did not have a complete application on file.
Violation corrected during visit
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. Two staff (DOH: 6/1/26, 5/18/26) did not have a medical report on file.
Violation confirmed corrected by letter received from provider on 6/23/2026
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One staff (DOH: 6/1/26) did not have a tb screening test on file.
Violation confirmed corrected by letter received from provider on 6/23/2026
Application for enrollment did not include all required information. One child's file had an incomplete application.
Violation confirmed corrected by letter received from provider on 6/23/2026
A valid qualification letter was not on file and available to review at the facility. A qualifying letter was not on file for N.M.
Violation confirmed corrected by letter received from provider on 6/23/2026
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Four staff (DOH: 4/27/26, 5/15/26, 6/3/26, 6/1/26) had not had the EPR plan reviewed with them.
Violation corrected during visit
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three staff (DOH: 5/15/26, 6/3/26, 6/1/26) did not have a completed Prevention of Shaken Baby and Abusive Head Trauma policy on file.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jul 2025 Unannounced visit 6 findings
Unannounced visit · July 9, 2025
All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. In Spaces 2 and 9 there were areas of the wall where paint was peeling and drywall or plaster was exposed and accessible to children.
Violation confirmed corrected by letter received from provider on 7/23/2025
A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In Spaces 4 and 7 there were diaper creams and sunscreens that did not have a complete permission to administer form.
Violation corrected during visit
Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In Space 3 a prescription ointment was not in the original container with a pharmaceutical label.
Violation corrected during visit
Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. There were three children missing a photograph on their emergency information form.
Violation confirmed corrected by letter received from provider on 7/23/2025
Emergency information did not name childs health care professional. Two children's files did not contain either the hospital of choice or physician of choice.
Violation confirmed corrected by letter received from provider on 7/23/2025
Application for enrollment did not include all required information. One child's application did not include fears, or special health care concerns.
Violation confirmed corrected by letter received from provider on 7/23/2025
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
May 2025 Unannounced visit 1 finding
Unannounced visit · May 29, 2025
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One staff with a hire date of May 27, 2025 did not have a medical report on file.
Violation confirmed corrected by letter received from provider on 6/10/2025
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Apr 2025 Unannounced visit 1 finding
Unannounced visit · April 14, 2025
Discipline was not appropriate for the child's age and development. While a child was crying, a teacher placed their hands on a child's face to hold their head still to assist them with eating, The teacher in question did not choose a developmentally appropriate method of discipline to handle the child's behavior.
Violation confirmed corrected by letter received from provider on 4/28/2025
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jan 2025 Unannounced visit 5 findings
Unannounced visit · January 9, 2025
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff had not completed CPR training as required.
Violation confirmed corrected by letter received from provider on 2/3/2025
A safe indoor and outdoor environment was not provided for the children. In Space 10 there was an outlet plate which was cracked and exposing the electrical box. Two stools had a peeling surface which could be a hazard if swallowed. Spaces 4,5,6,7,8 and 10 had areas of chipping paint on walls and doors which could be hazardous for children.
Violation confirmed corrected by letter received from provider on 2/26/2025
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 1b and 4 there were exposed outlets within reach of children.
Violation corrected during visit
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff had not completed First Aid training as required.
Violation confirmed corrected by letter received from provider on 2/3/2025
Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. Two diaper ointments had permission to administer forms that had expired.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Sep 2024 Unannounced visit 4 findings
Unannounced visit · September 17, 2024
Parent's medication authorization did not include required information. In Spaces 5 and 7 the permission to administer forms were incomplete.
Violation corrected during visit
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff with a hire date of March 25, 2024 did not receive First Aid within 90 days of hire.
Violation corrected during visit
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff did not complete CPR within 90 days of hire.
Violation corrected during visit
Application for enrollment did not include all required information. One child's application did not include all the information including fears, dislikes and special health concerns.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Mar 2024 Unannounced visit 6 findings
Unannounced visit · March 20, 2024
A violation was found for which there is no item number. 15A NCAC 18A .2820(c) Non-aerosol sanitizing, disinfecting, and detergent solutions, hand sanitizers, and hand lotions shall be kept out of reach of children when not in use, but are not required to be in locked storage. These solutions shall be labeled as sanitizing, disinfecting, or detergent (soapy water) solutions. Hand soap other than that which is in bulk containers is not required to be kept out of reach of children or in locked storage. In Space 6 the sanitizer and disinfectant were not stored five feet up or in locked storage.
Violation corrected during visit
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Spaces 1b, 2, and 4 there were outlets without safety covers and were accessible to children.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 10 a bottle of white out with multiple warnings was stored in an unlocked cabinet.
Violation corrected during visit
Parent's medication authorization did not include required information. In Spaces 2 and 4 the permission to administer forms were not complete.
Violation corrected during visit
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In Space 4, a classroom occupied by two year old children, there were plastic bags accessible to children.
Violation corrected during visit
Child care providers scheduled to work in the infant room, did not complete ITS-SIDS training within two months of employment or did not complete the training every three years. Child care administrators did not complete the ITS-SIDS training within 90 days of employment and every three years thereafter. One staff with a hire date of June 19, 1923 did not have a valid ITS-SIDS. According to the Staff and Training Worksheet the staff is an afternoon infant teacher.
Violation confirmed corrected by letter received from provider on 3/25/2024
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Feb 2024 Unannounced visit 2 findings
Unannounced visit · February 26, 2024
Electrical outlets and power strips, not in use, which were located in space used by children did not have safety outlets or were not covered with safety plugs unless located behind furniture or equipment that cannot be moved by a child. In Space 11 there was a small power strip with uncovered outlets which were accessible to children.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In Space 11 a plug in air freshener was being used and accessible to children.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Feb 2024 Unannounced visit 1 finding
Unannounced visit · February 12, 2024
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member used their foot to raise cots 4-5 inches off the floor and then drop them to wake children who were asleep on the cot for naptime.
Violation confirmed corrected by letter received from provider on 2/28/2024
DCDEE facility lookup On that page, enter license number 13000432 in the License Number box, choose Search and open the result; the record is listed under Visits.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Openings, child care subsidies, cost, ratios and staff, and sick and biting policies aren’t on this page.
How they teach
Play-based
“Our proprietary approach, Learn as We Grow ®, is defined by play-based, hands-on, inquiry-driven experiences that lead to the development of: Confidence Critical thinking Creativity Independence Connection”
A day here
- Hours
- 6:30 AM to 6:00 PM, 5 days a week, year round
- Meals
- Meals and snacks included in tuition (diapers/wipes may be included for infants) (all Tutor Time schools)
- Updates for parents
- SproutAbout® family app (activity updates, classroom photos, live streaming video) (all Tutor Time schools)
- Schedule
- full-time and part-time (all Tutor Time schools)
- Closed
- 7 holidays and breaks a year
Dates
Closed New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, and Christmas Day; closed for in-service training on Presidents' Day and Columbus Day (all Tutor Time schools)
Details
- Website
- tutortime.com
- Address
- 8333 Poplar Tent Road
- License
- 13000432, active
- Quality program
- Five Star License
- Ages they serve
- 6 Weeks - 12 Years
Run Tutor Time Poplar Tent? Correct or add anything here, free.
Add what is missingSources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
How they teach
- Approach — Checked July 2026 tutortime.com
State record
From North Carolina DCDEE’s published reports, last checked October 10, 2026.
A day here
- Meals, Schedule — Checked July 2026 tutortime.com
- Updates for parents — Checked July 2026 tutortime.com
- Hours — Checked July 2026 tutortime.com
- Calendar, Closed — Checked July 2026 tutortime.com/…/ilcg101-enrollment-packet-tt.pdf
Details
- Phone, Address, License, Quality program — Checked July 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 13000432 under License Number, and open the result.
- Website — Checked July 2026 tutortime.com
- Ages they serve — Checked July 2026 tutortime.com
- Who runs it — Checked September 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 13000432 under License Number, open the result and expand Owner Information: the licensee is listed as Primary Owner.
- Who runs it — Checked October 2026 tutortime.com
- Who runs it — Checked October 2026 american-securities.com
Tutor Time is one of Learning Care Group's brands. The private-equity firm American Securities lists Learning Care Group among its current companies, an investment it made in 2014. american-securities.com
Large means the biggest quarter of Charlotte-area’s 591 licensed centers by state-licensed capacity: 163 to 528 children. Small is 11 to 50; medium is 51 to 162.