Charlotte · Licensed center
Primrose School Of South Charlotte
- Large center, licensed for 185 children.
- A Primrose Schools franchise. The brand is owned by Roark Capital, a private-equity firm.
What the state has found
The state cited rules at 7 of its 11 licensing inspections since September 2023.
Of the 256 Charlotte-area centers with 10 or more licensing inspections, more than 99% had rules cited at some but not all of them, as this center did. Fewer than 1% had rules cited at all of them.
Licensing inspections
Aug 12, 20262 citations
“Medical exam or health assessment record was not on file before or within 30 days after admission. One child had a health assessment on file completed by a physician however, the top portion had not been completed by a parent or guardian.”
Violation confirmed corrected by letter received from provider on 8/24/2026
“A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, authorization to administer diaper cream for one child expired July 24, 2026.”
Violation confirmed corrected by letter received from provider on 8/24/2026
Apr 13, 20261 citation
“Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on January 28, 2025.”
Violation confirmed corrected by letter received from provider on 4/15/2026
Aug 18, 20258 citations
“Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three children did not have a completed health assessment on file.”
Violation confirmed corrected by letter received from provider on 8/29/2025
“A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have verification on file that the parents received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.”
Violation confirmed corrected by letter received from provider on 8/29/2025
“All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member's CPR training was not an approved course.”
Violation confirmed corrected by letter received from provider on 9/8/2025
“The activity plan was not designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for each group of children in care.The activity plan was not designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for each group of children in care. The activity plans for each classroom did not include goals from Foundations for Early Learning and Development. T This is a violation of a requirement in .0508(b)(1-5).”
Violation confirmed corrected by letter received from provider on 8/29/2025
4 more from this inspection
“Crib sheets were not changed as needed or at least daily. In space #1, a crib sheet was visibly dirty in two places.”
Violation confirmed corrected by letter received from provider on 8/29/2025
“All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid training was not an approved course.”
Violation confirmed corrected by letter received from provider on 9/8/2025
“Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Two child did not have verification on file that emergency medical care information had been updated annually.”
Violation confirmed corrected by letter received from provider on 8/29/2025
“Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four children did not have a immunization record on file.”
Violation confirmed corrected by letter received from provider on 8/29/2025
Mar 18, 20251 citation
“Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. One restroom between space #10 and #11 did not have paper towels at the handwashing sink.”
Violation corrected during visit
Aug 28, 20246 citations
“Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. I checked the infant room refrigerator thermometer two separate times during today's visit and it read 46 degrees.”
Violation corrected during visit
“New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six new hires do not have proof they received 16 hours of orientation on file.”
Violation confirmed corrected by letter received from provider on 9/10/2024
“Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. 4 new hires do not have proof of obtaining six clock hours or orientation completed within the first two weeks of employment.”
Violation confirmed corrected by letter received from provider on 9/10/2024
“The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. The first group of the day had just gone to the preschool playground to play when I monitored the play area. I observed torn paper, plastic cups, pom pom debris and a band-aid spread around the play yard.”
Violation corrected during visit
2 more from this inspection
“When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. Space 5 and 6, both serving children 3 and over did not have sufficient quantity of material accessible to children in the block and book areas, and in Space 5 a pretend doll house only had people and one chair that we could find, to use when playing with the doll house, no other accessories were found in the room.”
Violation corrected during visit
“All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Most staff, employed a year or more have not had the annual EPR review since June or July 2023.”
Violation confirmed corrected by letter received from provider on 9/10/2024
Mar 27, 20242 citations
“Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. During today's walkthrough I observed cots in three of the classrooms that were not at least 18" apart.”
Violation corrected during visit
“All equipment and furnishings were not in good repair. While observing in Space 9, I observed a wall mounted pencil sharpening without it's cover; I was informed the cover has been missing for awhile.”
Violation corrected during visit
Sep 12, 20239 citations
“A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two children's files did not have a signed statement regarding the parent receiving the summary of the NC Child Care Law.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The 4 feet chain link fencing between playgrounds is not flush at the top and the chain link above the rail is considered a protrusion.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. One sunscreen, in Space 9, did not have written permission to administer.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Six children are transported daily from elementary school, one child does not have emergency and identifying information in the transportation notebook, four children's emergency information did not have photographs.”
Violation corrected during visit
5 more from this inspection
“Medical exam or health assessment record was not on file before or within 30 days after admission. Three children's files did not have a medical on file; they have been enrolled more than 30 days.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child's file does not have an immunization record on file, the child has been enrolled more than 30 days.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“The EPR Plan did not include the location of the Ready to Go File and or the required information. The current Ready to Go File did not have all current staff contact information.”
Violation corrected during visit
“A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child's file did not have a signed statement the parent received and discussed the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. None of the signed discipline policies have the child's enrollment date listed.”
Violation corrected during visit
Read every record and the state’s reports
State record — North Carolina DCDEE
- Last visit
- August 12, 2026
- On file
- 11 visits since September 2023 — 4 cited nothing, 4 of those unannounced
- Fixed?
- All 29 record a correction, in the licensor’s own words.
- Most serious
- North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Aug 2026 Unannounced visit 2 findings
Unannounced visit · August 12, 2026
Medical exam or health assessment record was not on file before or within 30 days after admission. One child had a health assessment on file completed by a physician however, the top portion had not been completed by a parent or guardian.
Violation confirmed corrected by letter received from provider on 8/24/2026
A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. In space #3, authorization to administer diaper cream for one child expired July 24, 2026.
Violation confirmed corrected by letter received from provider on 8/24/2026
DCDEE facility lookup On that page, enter license number 60003859 in the License Number box, choose Search and open the result; the record is listed under Visits.
Apr 2026 Unannounced visit 1 finding
Unannounced visit · April 13, 2026
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed on January 28, 2025.
Violation confirmed corrected by letter received from provider on 4/15/2026
DCDEE facility lookup On that page, enter license number 60003859 in the License Number box, choose Search and open the result; the record is listed under Visits.
Aug 2025 Unannounced visit 8 findings
Unannounced visit · August 18, 2025
Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. Three children did not have a completed health assessment on file.
Violation confirmed corrected by letter received from provider on 8/29/2025
A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have verification on file that the parents received the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.
Violation confirmed corrected by letter received from provider on 8/29/2025
All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. One staff member's CPR training was not an approved course.
Violation confirmed corrected by letter received from provider on 9/8/2025
The activity plan was not designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for each group of children in care.The activity plan was not designed to stimulate emotional and social, health and physical, approaches to play and learning, language development and communication, and cognitive development for each group of children in care. The activity plans for each classroom did not include goals from Foundations for Early Learning and Development. T This is a violation of a requirement in .0508(b)(1-5).
Violation confirmed corrected by letter received from provider on 8/29/2025
Crib sheets were not changed as needed or at least daily. In space #1, a crib sheet was visibly dirty in two places.
Violation confirmed corrected by letter received from provider on 8/29/2025
All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. One staff member's First Aid training was not an approved course.
Violation confirmed corrected by letter received from provider on 9/8/2025
Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Two child did not have verification on file that emergency medical care information had been updated annually.
Violation confirmed corrected by letter received from provider on 8/29/2025
Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. Four children did not have a immunization record on file.
Violation confirmed corrected by letter received from provider on 8/29/2025
DCDEE facility lookup On that page, enter license number 60003859 in the License Number box, choose Search and open the result; the record is listed under Visits.
Mar 2025 Unannounced visit 1 finding
Unannounced visit · March 18, 2025
Running water, soap and individual sanitary towels, or other approved hand-drying devices were not supplied at each lavatory. One restroom between space #10 and #11 did not have paper towels at the handwashing sink.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 60003859 in the License Number box, choose Search and open the result; the record is listed under Visits.
Aug 2024 Unannounced visit 6 findings
Unannounced visit · August 28, 2024
Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. I checked the infant room refrigerator thermometer two separate times during today's visit and it read 46 degrees.
Violation corrected during visit
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Six new hires do not have proof they received 16 hours of orientation on file.
Violation confirmed corrected by letter received from provider on 9/10/2024
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. 4 new hires do not have proof of obtaining six clock hours or orientation completed within the first two weeks of employment.
Violation confirmed corrected by letter received from provider on 9/10/2024
The indoor and/or outdoor premises was not checked once a day, prior to initial use, ensuring debris, and broken equipment was removed and disposed of. The first group of the day had just gone to the preschool playground to play when I monitored the play area. I observed torn paper, plastic cups, pom pom debris and a band-aid spread around the play yard.
Violation corrected during visit
When three year old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. Space 5 and 6, both serving children 3 and over did not have sufficient quantity of material accessible to children in the block and book areas, and in Space 5 a pretend doll house only had people and one chair that we could find, to use when playing with the doll house, no other accessories were found in the room.
Violation corrected during visit
All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Most staff, employed a year or more have not had the annual EPR review since June or July 2023.
Violation confirmed corrected by letter received from provider on 9/10/2024
DCDEE facility lookup On that page, enter license number 60003859 in the License Number box, choose Search and open the result; the record is listed under Visits.
Mar 2024 Unannounced visit 2 findings
Unannounced visit · March 27, 2024
Bed, cribs, playpens, cots or mats were not placed at least 18" apart or separated by partitions when in use. During today's walkthrough I observed cots in three of the classrooms that were not at least 18" apart.
Violation corrected during visit
All equipment and furnishings were not in good repair. While observing in Space 9, I observed a wall mounted pencil sharpening without it's cover; I was informed the cover has been missing for awhile.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 60003859 in the License Number box, choose Search and open the result; the record is listed under Visits.
Sep 2023 Unannounced visit 9 findings
Unannounced visit · September 12, 2023
No longer on the state’s site as of September 25, 2026
A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. Two children's files did not have a signed statement regarding the parent receiving the summary of the NC Child Care Law.
Violation confirmed corrected by letter received from provider on 9/20/2023
No longer on the state’s site as of September 25, 2026
Outdoor play area was not enclosed by fence with a minimum height of 4 feet. The top of the fence, less than six feet, was not free from protrusions. The 4 feet chain link fencing between playgrounds is not flush at the top and the chain link above the rail is considered a protrusion.
Violation confirmed corrected by letter received from provider on 9/20/2023
No longer on the state’s site as of September 25, 2026
A drug or medication was administered without written authorization and/or instructions from a child's parent or authorized health professional. One sunscreen, in Space 9, did not have written permission to administer.
Violation confirmed corrected by letter received from provider on 9/20/2023
No longer on the state’s site as of September 25, 2026
Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Six children are transported daily from elementary school, one child does not have emergency and identifying information in the transportation notebook, four children's emergency information did not have photographs.
Violation corrected during visit
No longer on the state’s site as of September 25, 2026
Medical exam or health assessment record was not on file before or within 30 days after admission. Three children's files did not have a medical on file; they have been enrolled more than 30 days.
Violation confirmed corrected by letter received from provider on 9/20/2023
No longer on the state’s site as of September 25, 2026
Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child's file does not have an immunization record on file, the child has been enrolled more than 30 days.
Violation confirmed corrected by letter received from provider on 9/20/2023
No longer on the state’s site as of September 25, 2026
The EPR Plan did not include the location of the Ready to Go File and or the required information. The current Ready to Go File did not have all current staff contact information.
Violation corrected during visit
No longer on the state’s site as of September 25, 2026
A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child's file did not have a signed statement the parent received and discussed the Prevention of Shaken Baby Syndrome and Abusive Head Trauma Policy.
Violation confirmed corrected by letter received from provider on 9/20/2023
No longer on the state’s site as of September 25, 2026
Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. None of the signed discipline policies have the child's enrollment date listed.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 60003859 in the License Number box, choose Search and open the result; the record is listed under Visits.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.
Details
- Website
- primrosesouthcharlotte.com
- Address
- 15933 Lancaster Highway
- License
- 60003859, active
- Quality program
- Five Star License
Run Primrose School Of South Charlotte? Correct or add anything here, free.
Add what is missingSources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
State record
From North Carolina DCDEE’s published reports, last checked October 10, 2026.
Details
- Phone, Address, License, Quality program — Checked July 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 60003859 under License Number, and open the result.
- Website — Checked July 2026 primrosesouthcharlotte.com
- Who runs it — Checked October 2026 primroseschools.com
- Who runs it — Checked October 2026 roarkcapital.com
The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com
Large means the biggest quarter of Charlotte-area’s 591 licensed centers by state-licensed capacity: 163 to 528 children. Small is 11 to 50; medium is 51 to 162.