Mooresville · Licensed center

Primrose School Of Lake Norman

What the state has found

The state cited rules at all 4 of its licensing inspections since October 2025.

Fewer than 20 Charlotte-area centers have had 4 licensing inspections, so there is no comparison yet.

Licensing inspections

Aug 25, 20261 citation

  • “Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. In space 8, there was a Starbucks iced coffee on the counter that does not meet meal pattern guidelines.”

    Violation corrected during visit

Feb 16, 20261 citation

  • “New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff member that worked at this facility from 12/14/22 to 12/23/23 completed new staff orientation on 1/24/23. She was rehired on 4/2/25 and has not received new staff orientation since she returned.”

    Violation confirmed corrected by letter received from provider on 2/26/2026

Jan 7, 20261 citation

  • “Parent's medication authorization did not include required information. Space #2 had a medication administration form for Aquaphor that did not include the amount to be used.”

    Violation confirmed corrected by letter received from provider on 1/8/2026

Oct 21, 20252 citations

  • “A safe indoor and outdoor environment was not provided for the children. Space 4 had a large bottle of blowing bubbles and a "Magic Eraser" cleaning sponge located on the counter with the sink. The outdoor play area used by the children 4 years of age to 6 years of age had wooden fencing surrounding the HVAC units. There were nails and screws that were exposed and sticking out on some of the bottom and top areas. The wood in the same areas was warped and splintering. The large plastic bin storing toys located in the outdoor play area used by children between two years and three years of age is broken and will need to be repaired or removed.”

    Violation confirmed corrected by letter received from provider on 10/3/2025

  • “A violation was found for which there is no item number. 15A NCAC 18A .2818(e)Handwash signs shall be posted at every handwash lavatory area. The signs shall instruct children and child care center employees to wash their hands in accordance with Rule .2803. There were three children bathrooms (spaces 6, 8, & 10) monitored that did not have hand-washing signs posted.”

    Violation corrected during visit

Read every record and the state’s reports

State record — North Carolina DCDEE

Last visit
August 25, 2026
On file
4 visits since October 2025 — all of them cited findings
Fixed?
All 5 record a correction, in the licensor’s own words.
Most serious
North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

Aug 2026 Unannounced visit 1 finding

Unannounced visit · August 25, 2026

Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. In space 8, there was a Starbucks iced coffee on the counter that does not meet meal pattern guidelines.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 49000598 in the License Number box, choose Search and open the result; the record is listed under Visits.

Feb 2026 Unannounced visit 1 finding

Unannounced visit · February 16, 2026

New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff member that worked at this facility from 12/14/22 to 12/23/23 completed new staff orientation on 1/24/23. She was rehired on 4/2/25 and has not received new staff orientation since she returned.

Violation confirmed corrected by letter received from provider on 2/26/2026

DCDEE facility lookup On that page, enter license number 49000598 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jan 2026 Unannounced visit 1 finding

Unannounced visit · January 7, 2026

Parent's medication authorization did not include required information. Space #2 had a medication administration form for Aquaphor that did not include the amount to be used.

Violation confirmed corrected by letter received from provider on 1/8/2026

DCDEE facility lookup On that page, enter license number 49000598 in the License Number box, choose Search and open the result; the record is listed under Visits.

Oct 2025 Unannounced visit 2 findings

Unannounced visit · October 21, 2025

A safe indoor and outdoor environment was not provided for the children. Space 4 had a large bottle of blowing bubbles and a "Magic Eraser" cleaning sponge located on the counter with the sink. The outdoor play area used by the children 4 years of age to 6 years of age had wooden fencing surrounding the HVAC units. There were nails and screws that were exposed and sticking out on some of the bottom and top areas. The wood in the same areas was warped and splintering. The large plastic bin storing toys located in the outdoor play area used by children between two years and three years of age is broken and will need to be repaired or removed.

Violation confirmed corrected by letter received from provider on 10/3/2025

A violation was found for which there is no item number. 15A NCAC 18A .2818(e)Handwash signs shall be posted at every handwash lavatory area. The signs shall instruct children and child care center employees to wash their hands in accordance with Rule .2803. There were three children bathrooms (spaces 6, 8, & 10) monitored that did not have hand-washing signs posted.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 49000598 in the License Number box, choose Search and open the result; the record is listed under Visits.

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.

Details

(704) 658-0460

Website
primroselakenorman.com
Address
173 Raceway Drive
License
49000598, active
Quality program
One Star License

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

State record

From North Carolina DCDEE’s published reports, last checked October 10, 2026.

Details

  • Phone, Address, License, Quality program — Checked July 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 49000598 under License Number, and open the result.
  • Website — Checked July 2026 primroselakenorman.com
  • Who runs it — Checked September 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 49000598 under License Number, open the result and expand Owner Information: the licensee is listed as Primary Owner.
  • Who runs it — Checked October 2026 primroseschools.com
  • Who runs it — Checked October 2026 roarkcapital.com

The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com

Large means the biggest quarter of Charlotte-area’s 591 licensed centers by state-licensed capacity: 163 to 528 children. Small is 11 to 50; medium is 51 to 162.