Huntersville · Licensed center

Primrose School Of Huntersville

What the state has found

The state cited rules at 5 of its 7 licensing inspections since January 2024.

Of the 86 Charlotte-area centers with 7 licensing inspections, 27% had rules cited at 5 of them, as this center did. 2% had rules cited at all 7, 3% at none.

Licensing inspections

Jan 21, 2026No rules cited
Jul 8, 20252 citations
  • “The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no acknowledgement of a review of the shaken baby policy for a staff member on file.”

    Violation confirmed corrected by letter received from provider on 7/17/2025

  • “Staff did not complete the health and safety training within one year of employment. A seasonal employee did not complete the trainings within one year of employment.”

    Violation confirmed corrected by letter received from provider on 7/17/2025

Apr 28, 2025No rules cited
Apr 16, 20251 citation
  • “Children were not adequately supervised at all times. On April 2, 2025, a child two years of age was left on the playground unattended for 5 minutes.”

    Violation confirmed corrected by follow-up visit made by consultant on 4/28/2025

Jan 23, 20252 citations
  • “A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. A child's file was missing the acknowledgement of the safe sleep policy.”

    Violation confirmed corrected by letter received from provider on 1/30/2025

  • “Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. There was no documentation on file that a staff member completed the maltreatment training for the 5 year mark.”

    Violation confirmed corrected by letter received from provider on 1/30/2025

Jul 24, 20242 citations
  • “All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member has not completed the training within the required timeframe.”

    Violation confirmed corrected by letter received from provider on 8/7/2024

  • “All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member has not completed the course within the required timeframe.”

    Violation confirmed corrected by letter received from provider on 8/6/2024

Jan 24, 20242 citations
  • “All walls and ceilings including doors and windows were not kept clean and in good repair. In space #8, there is peeling paint on the green border.”

    Violation confirmed corrected by letter received from provider on 2/2/2024

  • “Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #4, there was a torn pillow in the reading center.”

    Violation corrected during visit

Read every record and the state’s reports

State record — North Carolina DCDEE

Last visit
January 21, 2026
On file
7 visits since January 2024 — 2 cited nothing, 2 of those unannounced
Fixed?
All 9 record a correction, in the licensor’s own words.
Most serious
North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

Jan 2026 Unannounced visit nothing cited
Jul 2025 Unannounced visit 2 findings

Unannounced visit · July 8, 2025

The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. There was no acknowledgement of a review of the shaken baby policy for a staff member on file.

Violation confirmed corrected by letter received from provider on 7/17/2025

Staff did not complete the health and safety training within one year of employment. A seasonal employee did not complete the trainings within one year of employment.

Violation confirmed corrected by letter received from provider on 7/17/2025

DCDEE facility lookup On that page, enter license number 60003617 in the License Number box, choose Search and open the result; the record is listed under Visits.

Apr 2025 Unannounced visit nothing cited
Apr 2025 Unannounced visit 1 finding

Unannounced visit · April 16, 2025

Children were not adequately supervised at all times. On April 2, 2025, a child two years of age was left on the playground unattended for 5 minutes.

Violation confirmed corrected by follow-up visit made by consultant on 4/28/2025

DCDEE facility lookup On that page, enter license number 60003617 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jan 2025 Unannounced visit 2 findings

Unannounced visit · January 23, 2025

A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. A child's file was missing the acknowledgement of the safe sleep policy.

Violation confirmed corrected by letter received from provider on 1/30/2025

Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. There was no documentation on file that a staff member completed the maltreatment training for the 5 year mark.

Violation confirmed corrected by letter received from provider on 1/30/2025

DCDEE facility lookup On that page, enter license number 60003617 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jul 2024 Unannounced visit 2 findings

Unannounced visit · July 24, 2024

All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. A staff member has not completed the training within the required timeframe.

Violation confirmed corrected by letter received from provider on 8/7/2024

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. A staff member has not completed the course within the required timeframe.

Violation confirmed corrected by letter received from provider on 8/6/2024

DCDEE facility lookup On that page, enter license number 60003617 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jan 2024 Unannounced visit 2 findings

Unannounced visit · January 24, 2024

All walls and ceilings including doors and windows were not kept clean and in good repair. In space #8, there is peeling paint on the green border.

Violation confirmed corrected by letter received from provider on 2/2/2024

Equipment and furnishings not meeting the requirements outlined in child care .0601(b) and (c) were not removed or made inaccessible. In space #4, there was a torn pillow in the reading center.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 60003617 in the License Number box, choose Search and open the result; the record is listed under Visits.

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.

Details

(704) 875-7700

Website
primrosehuntersville.com
Address
9552 Kincey Avenue
License
60003617, active
Quality program
One Star License

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

State record

From North Carolina DCDEE’s published reports, last checked October 10, 2026.

Details

  • Phone, Address, License, Quality program — Checked July 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 60003617 under License Number, and open the result.
  • Website — Checked July 2026 primrosehuntersville.com
  • Who runs it — Checked September 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 60003617 under License Number, open the result and expand Owner Information: the licensee is listed as Primary Owner.
  • Who runs it — Checked October 2026 primroseschools.com
  • Who runs it — Checked October 2026 roarkcapital.com

The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com

Large means the biggest quarter of Charlotte-area’s 591 licensed centers by state-licensed capacity: 163 to 528 children. Small is 11 to 50; medium is 51 to 162.