Statesville · Licensed center

N.B. Mills - Iss Staff Childcare

Medium center, licensed for 60 children.
Shortlist has found no website for it yet.

What the state has found

The state cited rules at 9 of its 10 licensing inspections since August 2023.

Of the 256 Charlotte-area centers with 10 or more licensing inspections, more than 99% had rules cited at some but not all of them, as this center did. Fewer than 1% had rules cited at all of them.

Licensing inspections

Feb 6, 20265 citations

“A current activity plan was not posted for each group of children for reference. A current lesson plan was not posted. The lesson plan posted was dated January 19-23.”
Violation confirmed corrected by letter received from provider on 2/20/2026
“All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. I observed that blinds in the windows were broken and could be a hazard to children.”
Violation confirmed corrected by letter received from provider on 2/20/2026
“Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with the hire date of 9/12/23 has not completed on-going training hours required.”
Violation confirmed corrected by letter received from provider on 2/23/2026
“The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff with the hire date of 9/12/23 has not reviewed the EPR plan annually.”
Violation confirmed corrected by letter received from provider on 2/20/2026

1 more from this inspection

“The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff with the hire dated of 9/2/25 and 9/12/23 do not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file.”
Violation confirmed corrected by letter received from provider on 2/20/2026

Sep 29, 20252 citations

“The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. I observed that on the playground area water was standing in empty containers and the outdoor kitchen area.”
Violation confirmed corrected by letter received from provider on 10/13/2025
“Parent's medication authorization did not include required information. One medication form did not have all the required information completed by parent.”
Violation confirmed corrected by letter received from provider on 10/13/2025

Mar 7, 20257 citations

“Center did not maintain a record of daily attendance: Attendance in space in C215 was not completed.”
Violation confirmed corrected by letter received from provider on 3/20/2025
“The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. There was no documentation staff received annual EPR training.”
Violation confirmed corrected by letter received from provider on 3/20/2025
“A current schedule was not posted for each group of children for reference. In space C215 a daily schedule was not posted.”
Violation confirmed corrected by letter received from provider on 3/20/2025
“A current activity plan was not posted for each group of children for reference. Current activity plan was not posted in Preschool classroom.”
Violation confirmed corrected by letter received from provider on 3/20/2025

3 more from this inspection

“Parent's medication authorization did not include required information. Two diaper creams in the toddler classroom did not have parent's authorization form completed.”
Violation confirmed corrected by letter received from provider on 3/20/2025
“The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two employees' with the hire dates of 2/4/25The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement on file.”
Violation confirmed corrected by letter received from provider on 3/20/2025
“The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member hire date 10/10/24 did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.”
Violation confirmed corrected by letter received from provider on 3/20/2025

Feb 27, 20251 citation

“Children were not adequately supervised at all times. Teacher left two toddler children unattended in the bathroom to attend to other children in the classroom.”
Violation confirmed corrected by letter received from provider on 2/28/2025

Oct 31, 20243 citations

“Parent's medication authorization did not include required information. Diaper cream authorization form was not complete. All spaces were not completed by parent.”
Violation confirmed corrected by letter received from provider on 11/4/2024
“A valid qualification letter was not on file and available to review at the facility. Qualification letter for employee hire date 10/10/24 was not on file for review.”
Violation confirmed corrected by letter received from provider on 11/4/2024
“Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. 2 bottles in the infant classroom refrigerator were not labeled with the date.”
Violation confirmed corrected by letter received from provider on 11/4/2024

May 16, 20244 citations

“Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member had not completed a current emergency Information form.”
Violation confirmed corrected by letter received from provider on 5/30/2024
“A current activity plan was not posted for each group of children for reference. A current lesson plan was not posted in the Preschool Classroom.”
Violation confirmed corrected by letter received from provider on 5/30/2024
“Fire drills were not practiced monthly and/or the drill record was incomplete. The last fire drill posted on Emergency drill log was dated 3/21/24.”
Violation confirmed corrected by letter received from provider on 5/30/2024
“Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Two children had missing days on the infant sleep that were not recorded and the children were present. Days were 3/21, 3/22, 3/26, 4/13, 4/14, and 5/7.”
Violation confirmed corrected by letter received from provider on 5/30/2024

Dec 13, 20233 citations

“Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. In the classroom for the 3's and 4's the arrival times for the children were not completed for 12/13/23. Teacher corrected form and signed in each child that was present.”
Violation corrected during visit
“A current activity plan was not posted for each group of children for reference. Activity Plan was not completed and posted for the infant classroom. Lesson plan was dated for the first week of November.”
Violation confirmed corrected by letter received from provider on 12/13/2023
“Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two sippy cups in the toddler refrigerator were not labeled with the date. This was corrected by the teacher.”
Violation corrected during visit

Nov 6, 20231 citation

“Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep log documentation had some days that were not documented. Teacher corrected the blank spaces with absent and updates each child's form.”
Violation corrected during visit

Sep 6, 2023No rules cited

Aug 30, 202325 citations

“A summary of the NC Child Care Law was not given to a parent of every child enrolled in the center. One child's file did not have a signed statement that parents received a copy of the NC Child Care Law.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“A current schedule was not posted for each group of children for reference. Space 2 did not have a daily schedule posted.”
Violation corrected during visit
“A current activity plan was not posted for each group of children for reference. Space 3 had an activity plan dated July 2023.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. In space 1, one child's lunch box was not labeled with the child's name and date. In space 2, two sippy cups and one lunch box was not labeled with the child's name and date. In space 3, six bottles did not have the child's name, and four bottles did not have the date.”
Violation corrected during visit

21 more from this inspection

“Parent's medication authorization did not include required information. Space 2 had one diaper cream medication that was missing the amount of medication to be used as well as the name of the medication was not listed accurately.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Space 2 had plastic gloves and trash bags stored below five feet.”
Violation corrected during visit
“Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. One infant was sleeping upon arrival and the staff did not have any documentation of checking on the sleeping infant. Another infant fell asleep during feeding and was laid down by the staff member and did not document of laying them down.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“A copy of the safe sleep policy was not given to and/or explained to the parent of each child on or before the first day the infant attended the center. One infant's file did not have a signed safe sleep policy.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“The child care operator did not comply with all State laws, federal laws and/or local ordinances that pertain to child health, safety, and welfare, as required by General Statute 110-91. Space 3 had two cribs that were not compliance with the federal crib standards. One of those cribs was being used by a sleeping infant.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Application for employment and date of birth was not on file for all staff. Five staff members did not have an employment application on file.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One new staff member hired on 7/31/23 did not have a medical report completed and on file.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One new staff member did not have a TB test or screening completed or on file.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One new staff member hired on 7/31/23 did not have an emergency information form on file.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Three new staff members did not have documentation of completing orientation within the first 6 weeks of employment.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One new staff member did not have documentation of completing orientation within the first 2 weeks of employment.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three new staff members did not have documentation of reviewing the EMC plan, a topic area required to be reviewed within the first two weeks of orientation.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Operational policies were not discussed with parents on or before the child's first day and/or they were not notified in writing of all changes. One child's file did not have a signed statement that the parent received the operational policies.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Two new staff members did not have documentation on file that they received the personnel and operational policies.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Emergency information did not name childs health care professional. One child's application did not include the health care professional as part of the emergency information.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. One child's file did not have a signed statement that they received the discipline policy.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Three new staff members did not have documentation of reviewing the EPR plan during orientation.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“At least one child care provider, who has completed ITS-SIDS training was not present in the infant room, while children were in care. Space 3 had two staff members present, and neither of these staff members have completed ITS-SIDS training.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“The operator did not notify the parent of each child enrolled in writing of the smoking and tobacco restriction. One child's file does not have a signed statement that parents have recieved a copy of the smoking and tobacco restriction.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three new staff members did not have a signed acknowledgement that they received a copy of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.”
Violation confirmed corrected by letter received from provider on 9/20/2023
“A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child's file did not have a signed Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.”
Violation confirmed corrected by letter received from provider on 9/20/2023

Read every record and the state’s reports

State record — North Carolina DCDEE

Last visit: February 6, 2026
On file: 10 visits since August 2023 — 1 cited nothing, 1 of those unannounced
Fixed?: All 51 record a correction, in the licensor’s own words.
Most serious: North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

Feb 2026 Unannounced visit 5 findings

Unannounced visit · February 6, 2026

A current activity plan was not posted for each group of children for reference. A current lesson plan was not posted. The lesson plan posted was dated January 19-23.

Violation confirmed corrected by letter received from provider on 2/20/2026

All walls and ceilings including doors and windows were not kept clean, free of visible fungal growth, and in good repair. I observed that blinds in the windows were broken and could be a hazard to children.

Violation confirmed corrected by letter received from provider on 2/20/2026

Staff required to receive on-going training had not completed the required number of hours according to their education and experience. Staff with the hire date of 9/12/23 has not completed on-going training hours required.

Violation confirmed corrected by letter received from provider on 2/23/2026

The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff with the hire date of 9/12/23 has not reviewed the EPR plan annually.

Violation confirmed corrected by letter received from provider on 2/20/2026

The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff with the hire dated of 9/2/25 and 9/12/23 do not have Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy on file.

Violation confirmed corrected by letter received from provider on 2/20/2026

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

Sep 2025 Unannounced visit 2 findings

Unannounced visit · September 29, 2025

The child care center premises, including the outdoor learning environment, was not clean, drained to minimize standing water, free of litter and hazards, and/or maintained in a manner which does not create conditions that attract or harbor pests. I observed that on the playground area water was standing in empty containers and the outdoor kitchen area.

Violation confirmed corrected by letter received from provider on 10/13/2025

Parent's medication authorization did not include required information. One medication form did not have all the required information completed by parent.

Violation confirmed corrected by letter received from provider on 10/13/2025

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

Mar 2025 Announced visit 7 findings

Announced visit · March 7, 2025

Center did not maintain a record of daily attendance: Attendance in space in C215 was not completed.

Violation confirmed corrected by letter received from provider on 3/20/2025

The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. There was no documentation staff received annual EPR training.

Violation confirmed corrected by letter received from provider on 3/20/2025

A current schedule was not posted for each group of children for reference. In space C215 a daily schedule was not posted.

Violation confirmed corrected by letter received from provider on 3/20/2025

A current activity plan was not posted for each group of children for reference. Current activity plan was not posted in Preschool classroom.

Violation confirmed corrected by letter received from provider on 3/20/2025

Parent's medication authorization did not include required information. Two diaper creams in the toddler classroom did not have parent's authorization form completed.

Violation confirmed corrected by letter received from provider on 3/20/2025

The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Two employees' with the hire dates of 2/4/25The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement on file.

Violation confirmed corrected by letter received from provider on 3/20/2025

The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One staff member hire date 10/10/24 did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment.

Violation confirmed corrected by letter received from provider on 3/20/2025

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

Feb 2025 Unannounced visit 1 finding

Unannounced visit · February 27, 2025

Children were not adequately supervised at all times. Teacher left two toddler children unattended in the bathroom to attend to other children in the classroom.

Violation confirmed corrected by letter received from provider on 2/28/2025

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

Oct 2024 Unannounced visit 3 findings

Unannounced visit · October 31, 2024

Parent's medication authorization did not include required information. Diaper cream authorization form was not complete. All spaces were not completed by parent.

Violation confirmed corrected by letter received from provider on 11/4/2024

A valid qualification letter was not on file and available to review at the facility. Qualification letter for employee hire date 10/10/24 was not on file for review.

Violation confirmed corrected by letter received from provider on 11/4/2024

Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. 2 bottles in the infant classroom refrigerator were not labeled with the date.

Violation confirmed corrected by letter received from provider on 11/4/2024

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

May 2024 Unannounced visit 4 findings

Unannounced visit · May 16, 2024

Child care providers, including the director, uncompensated providers, substitute providers, and volunteers did not have the required Emergency Information Form on file on or before the first day of work, which included all the required information and/or the information on the form was not updated as changes occur and at least annually. One staff member had not completed a current emergency Information form.

Violation confirmed corrected by letter received from provider on 5/30/2024

A current activity plan was not posted for each group of children for reference. A current lesson plan was not posted in the Preschool Classroom.

Violation confirmed corrected by letter received from provider on 5/30/2024

Fire drills were not practiced monthly and/or the drill record was incomplete. The last fire drill posted on Emergency drill log was dated 3/21/24.

Violation confirmed corrected by letter received from provider on 5/30/2024

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Two children had missing days on the infant sleep that were not recorded and the children were present. Days were 3/21, 3/22, 3/26, 4/13, 4/14, and 5/7.

Violation confirmed corrected by letter received from provider on 5/30/2024

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

Dec 2023 Unannounced visit 3 findings

Unannounced visit · December 13, 2023

Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. In the classroom for the 3's and 4's the arrival times for the children were not completed for 12/13/23. Teacher corrected form and signed in each child that was present.

Violation corrected during visit

A current activity plan was not posted for each group of children for reference. Activity Plan was not completed and posted for the infant classroom. Lesson plan was dated for the first week of November.

Violation confirmed corrected by letter received from provider on 12/13/2023

Breast milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. Two sippy cups in the toddler refrigerator were not labeled with the date. This was corrected by the teacher.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

Nov 2023 Unannounced visit 1 finding

Unannounced visit · November 6, 2023

Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. Sleep log documentation had some days that were not documented. Teacher corrected the blank spaces with absent and updates each child's form.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 49000579 in the License Number box, choose Search and open the result; the record is listed under Visits.

Sep 2023 Unannounced visit nothing cited DCDEE facility lookup

Aug 2023 Unannounced visit 25 findings

Unannounced visit · August 30, 2023