Charlotte · Licensed center
Marcia Playmate
- Small center, licensed for 12 children.
What the state has found
The state cited rules at 9 of its 15 licensing inspections since October 2023.
Of the 256 Charlotte-area centers with 10 or more licensing inspections, more than 99% had rules cited at some but not all of them, as this center did. Fewer than 1% had rules cited at all of them.
Licensing inspections
Sep 17, 20261 citation
“Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection on record was September 2, 2025.”
Violation confirmed corrected by letter received from provider on 10/1/2026
Jun 11, 20263 citations
“The EPR Plan did not include the location of the Ready to Go File and or the required information. None if the required components of the RTGF were monitored maintained. (allergy list, blank incident reports, area map, children's nutritional requirements and children's emergency contact information).”
Violation confirmed corrected by letter received from provider on 7/1/2026
“A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator/lead teacher was not linked to the facility in the ABCMS.”
Violation confirmed corrected by letter received from provider on 7/6/2026
“The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The printed EPR plan provided was dated November 2024 and in "Draft" mode.”
Violation confirmed corrected by letter received from provider on 7/1/2026
Dec 8, 20255 citations
“Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A vehicle accident occurred November 20, 2025, with two children in the vehicle who sought medical professional attention after the incident. One report did not have the date the parent signed the report. One report the for the operator's granddaughter was not completed.”
Violation confirmed corrected by letter received from provider on 12/11/2025
“Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Three children were transported without a photograph printed and maintained in the vehicle for each child being transported.”
Violation confirmed corrected by letter received from provider on 12/11/2025
“Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Written permission was not on file for three children transported on November 20, 2025.”
Violation confirmed corrected by letter received from provider on 12/11/2025
“An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. Two incident reports were not submitted to DCDEE within seven days of an incident and medical treatment was provided.”
Violation confirmed corrected by letter received from provider on 12/11/2025
1 more from this inspection
“A copy of the incident report was not given to the parent. One child (operator's daughter) was not given a completed incident report for her granddaughter.”
Violation confirmed corrected by letter received from provider on 12/11/2025
Oct 1, 20252 citations
“The EPR Plan did not include the location of the Ready to Go File and or the required information. The CLAIR did not maintain the required information related to the RTGF. Children's emergency/application, center allergy list, area map was not maintained in the EPR/RTGF as required by child care rule.”
Violation confirmed corrected by letter received from provider on 10/17/2025
“The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. There was not a current printed EPR plan for 2025.”
Violation confirmed corrected by letter received from provider on 10/17/2025
Oct 8, 20244 citations
“Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. An entrapment was monitored at the base of an outdoor storage unit on the right bottom side. There is missing lattice to cover the entrapment.”
Violation confirmed corrected by letter received from provider on 10/17/2024
“Staff required to receive on-going training had not completed the required number of hours according to their education and experience. The operator was past due to obtain eight total hours. The operator was 2.5 hours delinquent as of September 13, 2024”
Violation confirmed corrected by letter received from provider on 10/18/2024
“Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Either safety drill was not completed at least once every three months.”
Violation confirmed corrected by letter received from provider on 10/21/2024
“The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The EPR plan presented was not from the required EPR plan portal.”
Violation confirmed corrected by letter received from provider on 10/21/2024
Jul 2, 20243 citations
“Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Two children were monitored without arrival times and one child was monitored without a departure time listed on the CLAIR tracking tool.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One infant bottle and two sippy cups sent from home were monitored not labeled or dated.”
Violation confirmed corrected by letter received from provider on 7/2/2024
“Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The operator initialed each line on the tracking tool. No other information related to checking on a sleeping infant was documented (position and time checked). The operator pre-initialed each line. The operator's daughter stated the infant present had not slept yet today.”
Violation confirmed corrected by letter received from provider on 7/9/2024
Jun 18, 20244 citations
“Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. A review of the tracking tool for arrival and departure times. One child who was present and left early today did not have arrival or departure times listed for day.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. the required staff to child ratios was 1:6. Today, one caregiver was present with seven children ranging in age from one year to six years of age. The operator returned and the center was in compliance upon my departure.”
Violation corrected during visit
“Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. No infants were present today. However, an infant was present yesterday. Documentation showed the date of 6/17, but nothing was documented for a sleeping infant.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. There was not a center's ITS-SIDS policy posted in the sleeping area for infants.”
Violation confirmed corrected by follow-up visit made by consultant on 7/2/2024
Jun 4, 20247 citations
“Prior to employment a Criminal Background Check was not completed. A DCDEE CBC qualification was not obtained prior to being left alone with a child.”
Violation confirmed corrected by follow-up visit made by consultant on 6/18/2024
“All staff records, except financial records, were not made available for review. A family member who was left alone with a child, October 13, 2023, did not have a file.”
Violation confirmed corrected by follow-up visit made by consultant on 6/18/2024
“A valid qualification letter was not on file and available to review at the facility. A current DCDEE CBC qualification letter was not on file for one employee, the operator's nephew, Mr. B.”
Violation confirmed corrected by follow-up visit made by consultant on 6/18/2024
“Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The required ratio was 1:5. Today, the operator was present with six children, ranging in age from eight months to four years of age. The violation was corrected when Ms. K.'s daughter arrived.”
Violation corrected during visit
3 more from this inspection
“Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. There were not departure times of children for June 3, 2024.”
Violation confirmed corrected by letter received from provider on 7/2/2024
“Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant's safe sleep checks were not documented for June 3, 2024.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.”
Violation confirmed corrected by follow-up visit made by consultant on 7/2/2024
Oct 13, 202311 citations
“Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Daily tracking of children's arrival and departure times were not documented. There was not any documentation for 10/12 or 10/13.”
Violation confirmed corrected by letter received from provider on 10/24/2023
“All equipment and furnishings were not in good repair. Wooden steps attached to outdoor storage unit were monitored in poor repair.”
Violation confirmed corrected by letter received from provider on 10/24/2023
“Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. One child's file was monitored for compliance. There was not any documentation on file showing the required procedures were communicated to the parents. There was not anything posted either.”
Violation confirmed corrected by letter received from provider on 10/24/2023
“All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file.”
Violation confirmed corrected by letter received from provider on 10/24/2023
7 more from this inspection
“All staff records, except financial records, were not made available for review. The operator stated her daughter helps to provide transportation to children. A file was not provided for review.”
Violation confirmed corrected by letter received from provider on 1/24/2024
“Staff required to receive on-going training had not completed the required number of hours according to their education and experience. The operator was past due two hours of annual in-service training for the 2023 year.”
Violation confirmed corrected by letter received from provider on 10/24/2023
“Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Three children were transported without written permission on file.”
Violation confirmed corrected by letter received from provider on 1/24/2024
“A valid qualification letter was not on file and available to review at the facility. The operator did not have her current CBC letter printed and available for review at the facility.”
Violation confirmed corrected by letter received from provider on 1/24/2024
“Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Either drill was not completed at least once every three months. The last drill completed was June 24, 2023.”
Violation confirmed corrected by letter received from provider on 10/24/2023
“The EPR Plan did not include the location of the Ready to Go File and or the required information. The RTGF was not provided for review.”
Violation confirmed corrected by letter received from provider on 10/24/2023
“The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The center's EPR plan was not available for review.”
Violation confirmed corrected by letter received from provider on 1/24/2024
Read every record and the state’s reports
State record — North Carolina DCDEE
- Last visit
- September 17, 2026
- On file
- 15 visits since October 2023 — 6 cited nothing, 4 of those unannounced
- Fixed?
- All 40 record a correction, in the licensor’s own words.
- Most serious
- North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Sep 2026 Unannounced visit 1 finding
Unannounced visit · September 17, 2026
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection on record was September 2, 2025.
Violation confirmed corrected by letter received from provider on 10/1/2026
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jun 2026 Unannounced visit 3 findings
Unannounced visit · June 11, 2026
The EPR Plan did not include the location of the Ready to Go File and or the required information. None if the required components of the RTGF were monitored maintained. (allergy list, blank incident reports, area map, children's nutritional requirements and children's emergency contact information).
Violation confirmed corrected by letter received from provider on 7/1/2026
A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The operator/lead teacher was not linked to the facility in the ABCMS.
Violation confirmed corrected by letter received from provider on 7/6/2026
The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The printed EPR plan provided was dated November 2024 and in "Draft" mode.
Violation confirmed corrected by letter received from provider on 7/1/2026
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Dec 2025 Unannounced visit 5 findings
Unannounced visit · December 8, 2025
Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. A vehicle accident occurred November 20, 2025, with two children in the vehicle who sought medical professional attention after the incident. One report did not have the date the parent signed the report. One report the for the operator's granddaughter was not completed.
Violation confirmed corrected by letter received from provider on 12/11/2025
Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Three children were transported without a photograph printed and maintained in the vehicle for each child being transported.
Violation confirmed corrected by letter received from provider on 12/11/2025
Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Written permission was not on file for three children transported on November 20, 2025.
Violation confirmed corrected by letter received from provider on 12/11/2025
An incident report was not completed and mailed to a Division representative within seven days after the incident when medical treatment was required. Two incident reports were not submitted to DCDEE within seven days of an incident and medical treatment was provided.
Violation confirmed corrected by letter received from provider on 12/11/2025
A copy of the incident report was not given to the parent. One child (operator's daughter) was not given a completed incident report for her granddaughter.
Violation confirmed corrected by letter received from provider on 12/11/2025
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Oct 2025 Unannounced visit 2 findings
Unannounced visit · October 1, 2025
The EPR Plan did not include the location of the Ready to Go File and or the required information. The CLAIR did not maintain the required information related to the RTGF. Children's emergency/application, center allergy list, area map was not maintained in the EPR/RTGF as required by child care rule.
Violation confirmed corrected by letter received from provider on 10/17/2025
The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. There was not a current printed EPR plan for 2025.
Violation confirmed corrected by letter received from provider on 10/17/2025
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Oct 2024 Unannounced visit 4 findings
Unannounced visit · October 8, 2024
Openings in equipment, steps, decks, handrails, and fencing were not less than 3 1/2 inches or greater than 9 inches. An entrapment was monitored at the base of an outdoor storage unit on the right bottom side. There is missing lattice to cover the entrapment.
Violation confirmed corrected by letter received from provider on 10/17/2024
Staff required to receive on-going training had not completed the required number of hours according to their education and experience. The operator was past due to obtain eight total hours. The operator was 2.5 hours delinquent as of September 13, 2024
Violation confirmed corrected by letter received from provider on 10/18/2024
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Either safety drill was not completed at least once every three months.
Violation confirmed corrected by letter received from provider on 10/21/2024
The center did not complete an EPR Plan within four months of completing the EPR in Child Care training and/or the Plan was not completed on a template provided by the Division. The EPR plan presented was not from the required EPR plan portal.
Violation confirmed corrected by letter received from provider on 10/21/2024
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jul 2024 Unannounced visit 3 findings
Unannounced visit · July 2, 2024
Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Two children were monitored without arrival times and one child was monitored without a departure time listed on the CLAIR tracking tool.
Violation confirmed corrected by letter received from provider on 7/9/2024
Human milk, formula and other bottled beverages including sippy cups, sent from child's home were not fully prepared, dated, and labeled for the appropriate child. One infant bottle and two sippy cups sent from home were monitored not labeled or dated.
Violation confirmed corrected by letter received from provider on 7/2/2024
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. The operator initialed each line on the tracking tool. No other information related to checking on a sleeping infant was documented (position and time checked). The operator pre-initialed each line. The operator's daughter stated the infant present had not slept yet today.
Violation confirmed corrected by letter received from provider on 7/9/2024
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jun 2024 Unannounced visit 4 findings
Unannounced visit · June 18, 2024
Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. A review of the tracking tool for arrival and departure times. One child who was present and left early today did not have arrival or departure times listed for day.
Violation confirmed corrected by letter received from provider on 7/9/2024
Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. the required staff to child ratios was 1:6. Today, one caregiver was present with seven children ranging in age from one year to six years of age. The operator returned and the center was in compliance upon my departure.
Violation corrected during visit
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. No infants were present today. However, an infant was present yesterday. Documentation showed the date of 6/17, but nothing was documented for a sleeping infant.
Violation confirmed corrected by letter received from provider on 7/9/2024
The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily. There was not a center's ITS-SIDS policy posted in the sleeping area for infants.
Violation confirmed corrected by follow-up visit made by consultant on 7/2/2024
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jun 2024 Unannounced visit 7 findings
Unannounced visit · June 4, 2024
Prior to employment a Criminal Background Check was not completed. A DCDEE CBC qualification was not obtained prior to being left alone with a child.
Violation confirmed corrected by follow-up visit made by consultant on 6/18/2024
All staff records, except financial records, were not made available for review. A family member who was left alone with a child, October 13, 2023, did not have a file.
Violation confirmed corrected by follow-up visit made by consultant on 6/18/2024
A valid qualification letter was not on file and available to review at the facility. A current DCDEE CBC qualification letter was not on file for one employee, the operator's nephew, Mr. B.
Violation confirmed corrected by follow-up visit made by consultant on 6/18/2024
Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. The required ratio was 1:5. Today, the operator was present with six children, ranging in age from eight months to four years of age. The violation was corrected when Ms. K.'s daughter arrived.
Violation corrected during visit
Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. There were not departure times of children for June 3, 2024.
Violation confirmed corrected by letter received from provider on 7/2/2024
Caregivers did not document compliance with visually checking on sleeping infants aged 12 months or younger and/or the documents were not maintained for a minimum of one month. An infant's safe sleep checks were not documented for June 3, 2024.
Violation confirmed corrected by letter received from provider on 7/9/2024
The center's safe sleep policy was not posted in a prominent place in the infant room where parents and caregivers were able to view daily.
Violation confirmed corrected by follow-up visit made by consultant on 7/2/2024
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Oct 2023 Unannounced visit 11 findings
Unannounced visit · October 13, 2023
Daily records of arrival and departure times for children enrolled at the center were not maintained as children arrive and depart and/or were not made available for review. Daily tracking of children's arrival and departure times were not documented. There was not any documentation for 10/12 or 10/13.
Violation confirmed corrected by letter received from provider on 10/24/2023
All equipment and furnishings were not in good repair. Wooden steps attached to outdoor storage unit were monitored in poor repair.
Violation confirmed corrected by letter received from provider on 10/24/2023
Safe pick-up and delivery procedures were not communicated to parents and/or were not posted where they can be seen by the parents. One child's file was monitored for compliance. There was not any documentation on file showing the required procedures were communicated to the parents. There was not anything posted either.
Violation confirmed corrected by letter received from provider on 10/24/2023
All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. A current annual health questionnaire was not on file.
Violation confirmed corrected by letter received from provider on 10/24/2023
All staff records, except financial records, were not made available for review. The operator stated her daughter helps to provide transportation to children. A file was not provided for review.
Violation confirmed corrected by letter received from provider on 1/24/2024
Staff required to receive on-going training had not completed the required number of hours according to their education and experience. The operator was past due two hours of annual in-service training for the 2023 year.
Violation confirmed corrected by letter received from provider on 10/24/2023
Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Three children were transported without written permission on file.
Violation confirmed corrected by letter received from provider on 1/24/2024
A valid qualification letter was not on file and available to review at the facility. The operator did not have her current CBC letter printed and available for review at the facility.
Violation confirmed corrected by letter received from provider on 1/24/2024
Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. Either drill was not completed at least once every three months. The last drill completed was June 24, 2023.
Violation confirmed corrected by letter received from provider on 10/24/2023
The EPR Plan did not include the location of the Ready to Go File and or the required information. The RTGF was not provided for review.
Violation confirmed corrected by letter received from provider on 10/24/2023
The Center did not have a person on staff who completed the EPR in Child Care training within the required timeframe and/or documentation of completion of the training was not on file or in a file designated for emergency preparedness and response plan documents. The center's EPR plan was not available for review.
Violation confirmed corrected by letter received from provider on 1/24/2024
DCDEE facility lookup On that page, enter license number 60002543 in the License Number box, choose Search and open the result; the record is listed under Visits.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Openings, child care subsidies, cost, hours and late pickup, teaching approach, a typical day, and sick and biting policies aren’t on this page.
Who cares for your child
Amy Banks (Founder), 20 years in early childhood.
Details
- Website
- marciaplaymatesinc.com
- Address
- 4525 North Sharon Amity Road
- License
- 60002543, active
- Quality program
- Four Star License
Run Marcia Playmate? Correct or add anything here, free.
Add what is missingSources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
Who cares for your child
- Staff marciaplaymatesinc.com
State record
From North Carolina DCDEE’s published reports, last checked October 10, 2026.
Details
- Phone, Address, License, Quality program — Checked July 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 60002543 under License Number, and open the result.
- Website — Checked July 2026 marciaplaymatesinc.com
Small means the smallest quarter of Charlotte-area’s 591 licensed centers by state-licensed capacity: 11 to 50 children. Medium is 51 to 162; large is 163 to 528.