Monroe · Licensed center

Childtime Children's Center

Medium center, licensed for 124 children.
A Childtime center. The chain is owned by American Securities, a private-equity firm.
Shortlist has found no website for it yet.

What the state has found

The state cited rules at 9 of its 32 licensing inspections since August 2023.

Of the 256 Charlotte-area centers with 10 or more licensing inspections, more than 99% had rules cited at some but not all of them, as this center did. Fewer than 1% had rules cited at all of them.

Licensing inspections

May 12, 20263 citations

“The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff member K.R. did not have a signed acknowledgement form in the file.”
Violation corrected during visit
“A valid qualification letter was not on file and available to review at the facility. Staff member Y.B. is qualified for employment but a valid qualificaion letter was not in the file for review.”
Violation confirmed corrected by letter received from provider on 5/27/2026
“Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional. In space three (3) a diaper dream form was expired.”
Violation corrected during visit

Apr 16, 2026No rules cited

Mar 23, 2026No rules cited

Mar 11, 2026No rules cited

Feb 10, 2026No rules cited

Dec 16, 2025No rules cited

Oct 30, 2025No rules cited

Oct 13, 2025No rules cited

Sep 4, 2025No rules cited

Aug 21, 2025No rules cited

Aug 7, 20252 citations

“A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A staff member handled children in a rough and inappropriate manner. While in the staff member's care, two children, both two years of age, sustained serious bruising to their upper arms and one had additional bruising on the underarm area/chest as well. In addition, on August 19, 2025, a staff member pinched a two-year-old child in the shoulder. On the same date, the staff member roughly pulled a two-year-old child by the leg then pushed the child backwards on a cot by the child's shoulder.”
Violation confirmed corrected by letter received from provider on 9/12/2025
“There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment.”
Violation confirmed corrected by follow-up visit made by consultant on 4/16/2026

Jun 25, 2025No rules cited

May 28, 20252 citations

“Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. P.H, R.L, U.N, A.P, and M.T. did not completed Recognizing and reporting child abuse, child neglect and child maltreatment.”
Violation confirmed corrected by letter received from provider on 6/10/2025
“A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have a acknowledgement of parent signature for prevention of Shaken Baby Syndrome and Abusive Head Trauma.”
Violation confirmed corrected by letter received from provider on 6/10/2025

May 15, 2025No rules cited

May 1, 2025No rules cited

Apr 8, 2025No rules cited

Mar 13, 2025No rules cited

Jan 30, 2025No rules cited

Jan 15, 2025No rules cited

Jan 8, 20251 citation

“Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member sprayed three children, age three, with a liquid from a spray bottle. In addition, another staff member forcefully slammed and opened a door startling children.”
Violation confirmed corrected by letter received from provider on 2/27/2025

Jan 6, 202510 citations

“All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member L.S.'s file did not contain a current health questionnaire.”
Violation confirmed corrected by letter received from provider on 1/15/2025
“All staff records, except financial records, were not made available for review. D.C.'s file was not completed and not available for review.”
Violation confirmed corrected by letter received from provider on 1/15/2025
“All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff members L.S. and C.M. did not have current First Aid verification on file.”
Violation confirmed corrected by letter received from provider on 2/27/2025
“Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. In staff member L.S's file there was not documentation of training being completed in the first two weeks of employment.”
Violation confirmed corrected by letter received from provider on 1/15/2025

6 more from this inspection

“Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff member L.S. did not have an annual staff evaluation on file.”
Violation confirmed corrected by letter received from provider on 1/15/2025
“Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff member L.S. did not have a proof of a receiving operational or personnel policies in their file.”
Violation confirmed corrected by letter received from provider on 1/15/2025
“Medical authorizations were not accessible to staff. Parent/Guardian emergency contact information and medical authorizations were not accessible to staff.”
Violation confirmed corrected by letter received from provider on 1/15/2025
“The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member R.L did not have a current review date for EPR annual training.”
Violation confirmed corrected by letter received from provider on 1/15/2025
“The staff/child ratio for the youngest child was not maintained when children of all ages were cared for together in groups for the first and last operating hour of the day. The morning of 12/16/24, face to name sheets reported twenty-two (22) children ages two (2) to four (4) in care starting at 6:40 am and there were two (2) children moving to other classrooms. The Morning of 12/17/24, the face to name sheets reported twenty-two (22) children ages two (2) to five (5) with two (2) children moving to other classrooms. The morning of 12/31/24 face to name sheets reported thirty-three (33) children ages two (2) to seven (7) starting at 6:52 am. Children were moved to other classrooms based on their age reducing the number of children cared for to twenty-seven (27) ages two (2) to three (3) for the reminder of the day. The ratio based on the youngest age in the combined age group, which was two (2) years old, was not met day. This is out of compliance with the voluntary enhanced ratios permitted on the license.”
Violation confirmed corrected by letter received from provider on 1/15/2025
“All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff members L.S. and C.M did not have verification of CPR completion on site.”
Violation confirmed corrected by letter received from provider on 2/27/2025

Oct 10, 2024No rules cited

Jul 23, 2024No rules cited

Jul 3, 20241 citation

“Center staff did not comply with the safe sleep policy. Center staff did not comply with the safe sleep policy. Due to an air conditioning malfunction the air conditioning could not maintain the required temperature of 68F-74F. During today's observation the temperature in the classroom was 78F and the children were present. On June 25, 2024, and June 28, 2024, the temperature exceeded the Safe Sleep temperatures, and the children were present per the Enviornmental Health Specialist.”
Violation confirmed corrected by letter received from provider on 7/4/2024

Jun 4, 202412 citations

“Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection was completed in January 2024.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. J.F. does not have a medical statement on file, prior to employment or currently.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. J.F. does not have a valid health questionnaire on file.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. J.M. did not complete Pediatric First Aid. J.R did not complete the required training within the appropriate timeline.”
Violation confirmed corrected by letter received from provider on 6/12/2024

8 more from this inspection

“All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. J.R. has not completed the CPR certifications within the appropriate timeline.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“Emergency medical care information was not on file in the center on the child's first day of attendance and/or was not updated as changes occurred or at least annually for each child. Four children's file reviewed did not have updated information on file.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last emergency drill was recorded in January 2024.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff members M.T and A.P. did not have documentation showing the EPR was reviewed.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“Medication authorization, giving the caregiver standing authorization did not meet the specifications in rule. J.A's (in space one #1) had the incorrect medical permission form on file. J.M's (in space five #5) had an expired medication permission form. In the space that serves one (1) and two (1) year old's several over the counter medications were expired or had expired permission forms.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. J.F, T.S, C.C, J.M, T.H, and K.H, did not have medical information maintained separately.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. K.H. did not have a signed statement regarding acknowledgement of the policy.”
Violation confirmed corrected by letter received from provider on 6/12/2024
“Leftover medicines were not returned to the parent after the course of treatment was completed, after authorization was withdrawn or after authorization had expired and/or medication was not discarded within 72 hours of completion of treatment or withdrawal of authorization. In space five #5 an over the counter medication was expired and not discarded within the appropriate timeline.”
Violation corrected during visit

Jan 30, 2024No rules cited

Nov 6, 2023No rules cited

Oct 25, 20235 citations

“For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In space 5, where children ages two years old with the majority of being 30 months or older, there was not sufficient quantity of materials for there to be a range of choices in each center area.”
Violation confirmed corrected by letter received from provider on 11/8/2023
“Special diet or food allergy information was not posted where they can be seen in food preparation and eating areas. Two children who, on 10/10/2023, provided a Medical Statement for Meal Modification that included changes to include cooked milk instead of just liquid (fluid) milk was not updated in either the kitchen or the classroom where the children were eating.”
Violation confirmed corrected by letter received from provider on 11/8/2023
“When children 3 years and older were in care, screen time was not used to stimulate a developmental domain; was not limited to 30 minutes a day and no more than a total of two and a half hours per week, per child; and/or was not documented on a cumulative log or the activity plan that is available for review. In Classroom #3 the children with NC PreK children there was not a cumulative log reporting screen time. When asked for the log the teacher was able to produce last weeks' screen time log.”
Violation confirmed corrected by letter received from provider on 11/8/2023
“Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. In classroom #1 that cares for infants there was a large plastic bag accessible to the children.”
Violation corrected during visit

1 more from this inspection

“Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. In classroom #3 which cares for children NC PreK ages, language was observed to be used in a way that was not nurturing.”
Violation confirmed corrected by letter received from provider on 11/8/2023

Oct 12, 2023No rules cited

Sep 28, 20233 citations

“Developmentally appropriate equipment and materials were not provided for variety of outdoor activities for vigorous play and large muscle development. On the playground there is one structure and no other equipment or materials out and available for the children to play with. This has been an ongoing issue and there is a cabinet with some additional materials in it, but it is not opened or made accessible to the children in care. This is a repeat violation.”
Violation confirmed corrected by letter received from provider on 10/12/2023
“When three-year-old children and older were in care, the materials and equipment in the activity area was not in sufficient quantity to allow at least three children to use the area regardless of whether the children choose the same or different activities. In space 6 there was only books in the Language area. There were no other materials for the children to be able to use to have the three activities. This is a repeat violation.”
Violation confirmed corrected by letter received from provider on 10/12/2023
“For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. In Space 5 where the two-year-old children were located there was a minimal number of materials available. There was not a sufficient quantity to allow children to use them and have a range of choices in materials due to the number of children in the classroom.”
Violation confirmed corrected by letter received from provider on 10/12/2023

Aug 31, 2023No rules cited

Aug 30, 2023No rules cited

Read every record and the state’s reports

State record — North Carolina DCDEE

Last visit: May 12, 2026
On file: 32 visits since August 2023 — 23 cited nothing, 18 of those unannounced
Fixed?: All 39 record a correction, in the licensor’s own words.
Most serious: North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

May 2026 Unannounced visit 3 findings

Unannounced visit · May 12, 2026

The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Staff member K.R. did not have a signed acknowledgement form in the file.

Violation corrected during visit

A valid qualification letter was not on file and available to review at the facility. Staff member Y.B. is qualified for employment but a valid qualificaion letter was not in the file for review.

Violation confirmed corrected by letter received from provider on 5/27/2026

Over-the-counter medicines were not in their original containers or administered as authorized in writing by parent, physician or authorized health professional. In space three (3) a diaper dream form was expired.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 90000169 in the License Number box, choose Search and open the result; the record is listed under Visits.

Apr 2026 Unannounced visit nothing cited

Mar 2026 Unannounced visit nothing cited

Feb 2026 Unannounced visit nothing cited

Dec 2025 Unannounced visit nothing cited

Oct 2025 Unannounced visit nothing cited

Oct 2025 Announced visit nothing cited

Sep 2025 Unannounced visit nothing cited

Aug 2025 Unannounced visit nothing cited

Aug 2025 Unannounced visit 2 findings

Unannounced visit · August 7, 2025

A child was handled in a rough way, including shaking, pushing, shoving, pinching, slapping, biting, kicking, or spanking. A staff member handled children in a rough and inappropriate manner. While in the staff member's care, two children, both two years of age, sustained serious bruising to their upper arms and one had additional bruising on the underarm area/chest as well. In addition, on August 19, 2025, a staff member pinched a two-year-old child in the shoulder. On the same date, the staff member roughly pulled a two-year-old child by the leg then pushed the child backwards on a cot by the child's shoulder.

Violation confirmed corrected by letter received from provider on 9/12/2025

There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment.

Violation confirmed corrected by follow-up visit made by consultant on 4/16/2026

DCDEE facility lookup On that page, enter license number 90000169 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jun 2025 Unannounced visit nothing cited

May 2025 Unannounced visit 2 findings

Unannounced visit · May 28, 2025

Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. P.H, R.L, U.N, A.P, and M.T. did not completed Recognizing and reporting child abuse, child neglect and child maltreatment.

Violation confirmed corrected by letter received from provider on 6/10/2025

A child's file did not have a statement with parent signature acknowledging receipt and explanation of the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy and/or the acknowledgement did not have all the required information. One child did not have a acknowledgement of parent signature for prevention of Shaken Baby Syndrome and Abusive Head Trauma.

Violation confirmed corrected by letter received from provider on 6/10/2025

DCDEE facility lookup On that page, enter license number 90000169 in the License Number box, choose Search and open the result; the record is listed under Visits.

May 2025 Unannounced visit nothing cited

May 2025 Announced visit nothing cited

Apr 2025 Unannounced visit nothing cited

Mar 2025 Unannounced visit nothing cited

Jan 2025 Unannounced visit nothing cited

Jan 2025 Unannounced visit 1 finding

Unannounced visit · January 8, 2025

Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. A staff member sprayed three children, age three, with a liquid from a spray bottle. In addition, another staff member forcefully slammed and opened a door startling children.

Violation confirmed corrected by letter received from provider on 2/27/2025

DCDEE facility lookup On that page, enter license number 90000169 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jan 2025 Unannounced visit 10 findings

Unannounced visit · January 6, 2025

All staff, including the director, did not have an annual health questionnaire on file following the initial medical statement. Staff member L.S.'s file did not contain a current health questionnaire.

Violation confirmed corrected by letter received from provider on 1/15/2025

All staff records, except financial records, were not made available for review. D.C.'s file was not completed and not available for review.

Violation confirmed corrected by letter received from provider on 1/15/2025

All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Staff members L.S. and C.M. did not have current First Aid verification on file.

Violation confirmed corrected by letter received from provider on 2/27/2025

Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. In staff member L.S's file there was not documentation of training being completed in the first two weeks of employment.

Violation confirmed corrected by letter received from provider on 1/15/2025

Each employee's personnel file did not contain an annual staff evaluation and a staff development plan. Staff member L.S. did not have an annual staff evaluation on file.

Violation confirmed corrected by letter received from provider on 1/15/2025

Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. Staff member L.S. did not have a proof of a receiving operational or personnel policies in their file.

Violation confirmed corrected by letter received from provider on 1/15/2025

Medical authorizations were not accessible to staff. Parent/Guardian emergency contact information and medical authorizations were not accessible to staff.

Violation confirmed corrected by letter received from provider on 1/15/2025

The trained staff did not review the EPR Plan annually or when information in the plan changed to ensure all information was current. Staff member R.L did not have a current review date for EPR annual training.

Violation confirmed corrected by letter received from provider on 1/15/2025

The staff/child ratio for the youngest child was not maintained when children of all ages were cared for together in groups for the first and last operating hour of the day. The morning of 12/16/24, face to name sheets reported twenty-two (22) children ages two (2) to four (4) in care starting at 6:40 am and there were two (2) children moving to other classrooms. The Morning of 12/17/24, the face to name sheets reported twenty-two (22) children ages two (2) to five (5) with two (2) children moving to other classrooms. The morning of 12/31/24 face to name sheets reported thirty-three (33) children ages two (2) to seven (7) starting at 6:52 am. Children were moved to other classrooms based on their age reducing the number of children cared for to twenty-seven (27) ages two (2) to three (3) for the reminder of the day. The ratio based on the youngest age in the combined age group, which was two (2) years old, was not met day. This is out of compliance with the voluntary enhanced ratios permitted on the license.

Violation confirmed corrected by letter received from provider on 1/15/2025

All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Staff members L.S. and C.M did not have verification of CPR completion on site.

Violation confirmed corrected by letter received from provider on 2/27/2025

DCDEE facility lookup On that page, enter license number 90000169 in the License Number box, choose Search and open the result; the record is listed under Visits.

Oct 2024 Announced visit nothing cited

Jul 2024 Announced visit nothing cited

Jul 2024 Unannounced visit 1 finding

Unannounced visit · July 3, 2024

Center staff did not comply with the safe sleep policy. Center staff did not comply with the safe sleep policy. Due to an air conditioning malfunction the air conditioning could not maintain the required temperature of 68F-74F. During today's observation the temperature in the classroom was 78F and the children were present. On June 25, 2024, and June 28, 2024, the temperature exceeded the Safe Sleep temperatures, and the children were present per the Enviornmental Health Specialist.

Violation confirmed corrected by letter received from provider on 7/4/2024

DCDEE facility lookup On that page, enter license number 90000169 in the License Number box, choose Search and open the result; the record is listed under Visits.

Jun 2024 Unannounced visit 12 findings

Unannounced visit · June 4, 2024

Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. The last playground inspection was completed in January 2024.