Charlotte · Licensed center
Children of America Charlotte
- Large developmental center, licensed for 190 children.
- Run by a for-profit business, which holds the license.
What the state has found
The state cited rules at 14 of its 33 licensing inspections since September 2023.
Of the 256 Charlotte-area centers with 10 or more licensing inspections, more than 99% had rules cited at some but not all of them, as this center did. Fewer than 1% had rules cited at all of them.
Licensing inspections
Aug 12, 20261 citation
“Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. A staff member in space 8 became frustrated with a child in space 8 and jokingly stated to a child (whispered in the child's ear) that she was going to "pinch" the child during a group activity instead of pinching the child, the staff member poked the child in the side of his back.”
Violation confirmed corrected by follow-up visit made by consultant on 8/17/2026
Jun 4, 20263 citations
“The license was not posted in a prominent place at all times. The license was not posted in the lobby.”
Violation corrected during visit
“A summary of the NC Child Care Law was not posted in a prominent place in the center. The summary of NC Child Care Law was not posted in the lobby.”
Violation corrected during visit
“All beds,cots, or mats with individual linen were not provided for each child. Two (2) children did not have individual linens covering their cots during rest time.”
Violation corrected during visit
Oct 21, 202514 citations
“For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. There were not enough materials in the home living center or blocks center in Spaces 4 and 5.”
Violation confirmed corrected by letter received from provider on 10/21/2025
“Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) employee hired 12/4/24 did not have a medical report on file for review.”
Violation confirmed corrected by letter received from provider on 10/29/2025
“On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) employee hired 12/4/24 did not have a TB test on file for review.”
Violation confirmed corrected by letter received from provider on 10/29/2025
“Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One (1) employee's qualification letter expired 6/22/25 and the new letter was dated 6/27/25.”
Violation confirmed corrected by letter received from provider on 10/29/2025
10 more from this inspection
“New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) employee hired 11/4/24 did not complete orientation within the first 6 weeks of employment. The orientation form was incomplete.”
Violation confirmed corrected by letter received from provider on 10/27/2025
“Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) employee hired 11/4/24 did not complete six clock hours of training within the first two weeks of employment. The orientation form was incomplete.”
Violation confirmed corrected by letter received from provider on 10/27/2025
“Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Three (3) children did not have pictures attached to emergency information. One (1) child did not have emergency contact information completed and three (3) children did not have a hospital listed for emergency medical care information.”
Violation confirmed corrected by letter received from provider on 10/24/2025
“Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Four (4) children did not have current permission to transport. The expected time of departure and arrival was documented as "time varies" on multiple permission forms.”
Violation confirmed corrected by letter received from provider on 10/22/2025
“The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three (3) employees did not have documentation of receiving the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.”
Violation confirmed corrected by letter received from provider on 11/6/2025
“Distance learning was used to complete First Aid, CPR and/or playground safety training. One (1) employee, MB, used distance learning from an unapproved trainer for First Aid and CPR training.”
Violation confirmed corrected by letter received from provider on 10/27/2025
“Staff did not complete the health and safety training within one year of employment. One (1) employee, LJ, did not complete health and safety trainings within the first year of employment.”
Violation confirmed corrected by letter received from provider on 10/24/2025
“Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Two (2) employees, DH and AF, did not complete health and safety training every 5 years. One (1) employee, MB, did not complete medication training every 5 years. One (1) employee, MW, did not complete medication and food allergy training every 5 years.”
Violation confirmed corrected by letter received from provider on 10/27/2025
“Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed 4/15/24. An inspection occurred in May 2025 but items were found unsatisfactory and the DCDEE inspection form was not completed.”
Violation confirmed corrected by letter received from provider on 12/4/2025
“Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed stored in a drawer accessible to children and underneath the changing table in Space 3.”
Violation corrected during visit
Jun 5, 20253 citations
“A summary of the NC Child Care Law was not posted in a prominent place in the center. The summary of the NC Child Care Law was not posted next to the permit.”
Violation corrected during visit
“A safe indoor and outdoor environment was not provided for the children. The link at the top of the fence on the preschool playground was observed in poor repair. The link was separated from the support beam and protruding into the playground. It was reported that on May 23, 2025 a child was climbing the fence in the area of the protrusion and her braid was caught on the link. It was also reported that earlier in the day on May 23, 2025 a teacher ran her hand across the top of the fence and scratched her hand, however this was not reported to management prior to the incident.”
Violation confirmed corrected by letter received from provider on 6/12/2025
“Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member's Bojangles cookie was observed sitting on a table where school aged children were playing games.”
Violation corrected during visit
Nov 6, 202411 citations
“For children under three years of age, materials were not kept in a space with related equipment and materials. The housekeeping and art centers in Space 4 did not have materials accessible to children. The kitchen and dress up centers in Space 5 did not have materials available for children.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. A thermometer was not placed in the small refrigerator in Space 2 for infant care.”
Violation corrected during visit
“All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Both buses used to transport children had first aid kits accessible to children with items marked keep out of reach of children and listed additional warnings on the labels. A small travel pack of Motrin was observed in the cup holder accessible to children on one of the buses.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Small rocks were observed on the changing table counters in Spaces 4 and 5.”
Violation corrected during visit
7 more from this inspection
“Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not documented for March - May 2024.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) employee hired 9/24/24 did not have documentation of receiving 16 hrs of orientation within the first 6 weeks of employment.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Emergency medical care information was not updated annually for children transported.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Five (5) children did not have the address listed on the application for emergency contacts.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Two (2) discipline policies did not have the child's date of enrollment included on the signed copy.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) employee hired 5/20/24 did not complete maltreatment training within 90 days. The training was completed 9/30/24.”
Violation confirmed corrected by letter received from provider on 11/19/2024
“Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) established employee did not renew health and safety trainings every five (5) years. Trainings were due to be completed again in 2022.”
Violation confirmed corrected by letter received from provider on 11/19/2024
Aug 28, 20244 citations
“Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. A teacher from Space 10 was overheard not interacting with children in a positive manner and using an elevated volume with children while they prepared to eat and use the restroom after lunch. She was overheard in the space next door loudly telling a child to “get down”, “you’re not the mom”, “stop playing”, and “you’re a big boy. Pee pee on the potty if you need to go.””
Violation confirmed corrected by letter received from provider on 9/10/2024
“All equipment and furnishings were not in good repair. The couch in the cozy area in Space 5 was observed peeling and in poor repair. Books in Space 7 were observed with torn and bent covers and pages. The knobs were missing to the play stove in Space 7.”
Violation confirmed corrected by letter received from provider on 9/10/2024
“A valid qualification letter was not on file and available to review at the facility. A therapist was observed working independently with a child during the visit. She did not have a CBC qualification letter on file for review. Her qualification was confirmed in the ABCMS system.”
Violation confirmed corrected by letter received from provider on 8/28/2024
“Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Pepsi was observed on the floor in Space 7.”
Violation confirmed corrected by letter received from provider on 9/10/2024
Jun 26, 20247 citations
“Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed for a child who had a broken piece of a toy removed from her mouth by the teacher.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. The volunteer who was onsite weekly since 5/29/24 did not have a TB test completed.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) new employee hired 4/22/24 did not complete six hours or orientation. The child maltreatment module was completed 2/8/24 prior to hire. The training should be specific to the facility.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“A valid qualification letter was not on file and available to review at the facility. A new employee did not have a valid qualification letter on file for review. Their qualification was verified in the ABCMS system.”
Violation corrected during visit
3 more from this inspection
“All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Documentation of review of the center's EPR plan was not available for review in the volunteer's file.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgement of receipt of the Shaken Baby Syndrome and Abusive Head Trauma policy was not available for review in six (6) new staff files.”
Violation confirmed corrected by letter received from provider on 7/9/2024
“Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Medical information was not maintained seperately for five (5) new staff members and the volunteer.”
Violation confirmed corrected by letter received from provider on 7/9/2024
May 13, 20243 citations
“Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On May 3, 2024, a staff member snatched items from a four-year-old child’s hands, causing the child to have a tantrum. The staff member repeatedly said to the child, “I don’t have time for this.””
Violation confirmed corrected by letter received from provider on 5/20/2024
“Child was handled roughly. On May 3, 2024, a staff member grabbed a four-year-old child aggressively and carried the child by putting their arms under the child’s arms, and locking their hands behind the child’s head, restricting the child’s movement. The child’s arms were extended up and the child’s feet were off the floor. The child repeatedly screamed, “Let me go!””
Violation confirmed corrected by letter received from provider on 5/20/2024
“A child was yelled at, shamed, humiliated, frightened, threatened or bullied. On May 3, 2024, a staff member carried a four-year-old child down the hallway and used the word “retarded” to the child who has special needs.”
Violation confirmed corrected by letter received from provider on 5/20/2024
May 9, 20241 citation
“There was a substantiation of child maltreatment. There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment.”
Violation confirmed corrected by follow-up visit made by consultant on 1/24/2025
Apr 17, 20246 citations
“The operator made an effort to falsify information. The orientation for a new employee hired 3/25/24 signed by the assistant director stated fifteen (15) hours of orientation occured on 3/27/24. She stated she did not spend fifteen (15) hours with the new employee on 3/27/24.”
Violation confirmed corrected by letter received from provider on 4/30/2024
“Children between 12 and 24 months of age were grouped with children 3 years of age or older. A one (1) year old child from Space 4 was moved to Space 5. The oldest child in Space 5 was three (3) years old.”
Violation confirmed corrected by letter received from provider on 4/30/2024
“Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. While standing outside Space 5 I heard a teacher in Space 8 using a harsh tone and raised voice. I walked to the window located in the hallway and observed a teacher standing at the bathroom door yelling at children across the room to sit down and go to the carpet now using an inappropriate tone.”
Violation confirmed corrected by letter received from provider on 4/30/2024
“Menus for all meals and snacks were not current or posted where easily seen by parents and cook. Menus posted outside of all classrooms except Space 8 did not indicate the correct substitution made to today's menu. Space 8 did not have any substitutions documented.”
Violation corrected during visit
2 more from this inspection
“All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry closet was observed unlocked. Bleaches, detergents and cleaners were observed stored inside.”
Violation corrected during visit
“New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Orientation cannot be confirmed for an employee hired 1/30/24 based on the documentation provided. It was documented that the employee received 16 hours of orientation on 2/1/24.”
Violation confirmed corrected by letter received from provider on 4/30/2024
Nov 27, 20231 citation
“Corporal punishment was used. On an unknown date, a staff member hit a child on the buttocks when the child did not comply with a directive to remain on a cot.”
Violation confirmed corrected by letter received from provider on 12/15/2023
Nov 15, 202312 citations
“Application did not have a medical action plan attached for any child with health care needs such as allergies, asthma, or other chronic conditions that require specialized health services. One (1) child with a diagnosed allergy did not have a medical action plan completed.”
Violation confirmed corrected by letter received from provider on 11/20/2023
“Equipment and furnishings were not sturdy, stable and free of hazards. Books in Spaces 4, 5, and 7 were observed torn and in poor repair.”
Violation confirmed corrected by letter received from provider on 11/17/2023
“Parent's medication authorization did not include required information. A child's permission for Benadryl expired in May 2023.”
Violation confirmed corrected by letter received from provider on 11/20/2023
“Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed in a child's cubby in Space 5.”
Violation confirmed corrected by letter received from provider on 12/1/2023
8 more from this inspection
“New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Three (3) employees did not have a total of 16 hours of training within the first 6 weeks of employment. The assistant administrator corrected the missing data from the documentation of orientation worksheets during the visit.”
Violation corrected during visit
“All staff did not successfully complete certification in First Aid appropriate to the age of children in care. Verification of staff completion of First Aid training from an approved training organization was not in the staff file. Four (4) staff did not have current First Aid training on file.”
Violation confirmed corrected by letter received from provider on 12/7/2023
“All staff did not successfully complete certification in CPR training appropriate to the age of the children in care. Verification of staff completion of the CPR course from an approved training organization was not in the staff file. Four (4) employees did not have current CPR training.”
Violation confirmed corrected by letter received from provider on 12/7/2023
“Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. Three (3) employees did not receive orientation on all required topics in the first two weeks of employment. The assistant administrator corrected the missing data from the documentation of orientation worksheet during the visit.”
Violation corrected during visit
“Emergency information did not name child's health care professional. One (1) child's emergency information did not include the health care professional.”
Violation confirmed corrected by letter received from provider on 11/20/2023
“A written statement from each child's parent giving standing permission which may be valid for up to twelve months for participation in off premise activities that occur on a regular basis was not available. One (1) child did not have an off-premise permission on file.”
Violation confirmed corrected by letter received from provider on 11/20/2023
“Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. The date of enrollment was not listed on the signed discipline policy in six (6) children's files.”
Violation confirmed corrected by letter received from provider on 11/20/2023
“Application for enrollment did not include all required information. One (1) child did not have all the information completed on the application.”
Violation confirmed corrected by letter received from provider on 11/20/2023
Oct 5, 20231 citation
“Children were not adequately supervised at all times. A three-year-old child was left accidentally on the SA playground by a new staff person who was for the first time left in charge of a group of children by herself and not escorted outside by the assistant administrator to ensure a proper transition occurred. The child was identified left alone by a lawn care professional.”
Violation confirmed corrected by follow-up visit made by consultant on 10/16/2023
Sep 14, 20231 citation
“Children were not adequately supervised at all times. On August 28, 2023, a former staff person transitioning a group of two-year-old children from space #5 to space #6 failed to follow company procedures to call management for movement and failed to follow state approved procedures per administrative action to use the name to face transitional worksheet to track children's movements. A two-year-old child was left unsupervised for approximately one to two minutes in space #5. A former staff person was identified as standing in the doorway with the classroom lights off and the identified child in the classroom by himself. The staff person had just returned to the classroom after realizing the child did not transfer to space #6.”
Violation confirmed corrected by follow-up visit made by consultant on 10/5/2023
Read every record and the state’s reports
State record — North Carolina DCDEE
- Last visit
- October 8, 2026
- On file
- 33 visits since September 2023 — 19 cited nothing, 19 of those unannounced
- Fixed?
- All 68 record a correction, in the licensor’s own words.
- Most serious
- North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.
North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.
Aug 2026 Unannounced visit 1 finding
Unannounced visit · August 12, 2026
Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. A staff member in space 8 became frustrated with a child in space 8 and jokingly stated to a child (whispered in the child's ear) that she was going to "pinch" the child during a group activity instead of pinching the child, the staff member poked the child in the side of his back.
Violation confirmed corrected by follow-up visit made by consultant on 8/17/2026
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jun 2026 Unannounced visit 3 findings
Unannounced visit · June 4, 2026
The license was not posted in a prominent place at all times. The license was not posted in the lobby.
Violation corrected during visit
A summary of the NC Child Care Law was not posted in a prominent place in the center. The summary of NC Child Care Law was not posted in the lobby.
Violation corrected during visit
All beds,cots, or mats with individual linen were not provided for each child. Two (2) children did not have individual linens covering their cots during rest time.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Oct 2025 Unannounced visit 14 findings
Unannounced visit · October 21, 2025
For children under three years of age, materials were not offered in sufficient quantity to allow all children to use them at some time during the day and to allow for a range of choices. There were not enough materials in the home living center or blocks center in Spaces 4 and 5.
Violation confirmed corrected by letter received from provider on 10/21/2025
Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. One (1) employee hired 12/4/24 did not have a medical report on file for review.
Violation confirmed corrected by letter received from provider on 10/29/2025
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. One (1) employee hired 12/4/24 did not have a TB test on file for review.
Violation confirmed corrected by letter received from provider on 10/29/2025
Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years for the date of issuance). One (1) employee's qualification letter expired 6/22/25 and the new letter was dated 6/27/25.
Violation confirmed corrected by letter received from provider on 10/29/2025
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) employee hired 11/4/24 did not complete orientation within the first 6 weeks of employment. The orientation form was incomplete.
Violation confirmed corrected by letter received from provider on 10/27/2025
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) employee hired 11/4/24 did not complete six clock hours of training within the first two weeks of employment. The orientation form was incomplete.
Violation confirmed corrected by letter received from provider on 10/27/2025
Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Three (3) children did not have pictures attached to emergency information. One (1) child did not have emergency contact information completed and three (3) children did not have a hospital listed for emergency medical care information.
Violation confirmed corrected by letter received from provider on 10/24/2025
Before children were transported, written permission from a parent was not obtained that included when and where the child was to be transported, expected time of departure and arrival, and the transportation provider. Four (4) children did not have current permission to transport. The expected time of departure and arrival was documented as "time varies" on multiple permission forms.
Violation confirmed corrected by letter received from provider on 10/22/2025
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. Three (3) employees did not have documentation of receiving the Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy.
Violation confirmed corrected by letter received from provider on 11/6/2025
Distance learning was used to complete First Aid, CPR and/or playground safety training. One (1) employee, MB, used distance learning from an unapproved trainer for First Aid and CPR training.
Violation confirmed corrected by letter received from provider on 10/27/2025
Staff did not complete the health and safety training within one year of employment. One (1) employee, LJ, did not complete health and safety trainings within the first year of employment.
Violation confirmed corrected by letter received from provider on 10/24/2025
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. Two (2) employees, DH and AF, did not complete health and safety training every 5 years. One (1) employee, MB, did not complete medication training every 5 years. One (1) employee, MW, did not complete medication and food allergy training every 5 years.
Violation confirmed corrected by letter received from provider on 10/27/2025
Operator has not scheduled and obtained a fire inspection within 12 months of the previous inspection. Operator did not submit the original approved report to DCDEE within one week of the inspection visit on a form provided by the Division. The last fire inspection was completed 4/15/24. An inspection occurred in May 2025 but items were found unsatisfactory and the DCDEE inspection form was not completed.
Violation confirmed corrected by letter received from provider on 12/4/2025
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Plastic bags were observed stored in a drawer accessible to children and underneath the changing table in Space 3.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jun 2025 Unannounced visit 3 findings
Unannounced visit · June 5, 2025
A summary of the NC Child Care Law was not posted in a prominent place in the center. The summary of the NC Child Care Law was not posted next to the permit.
Violation corrected during visit
A safe indoor and outdoor environment was not provided for the children. The link at the top of the fence on the preschool playground was observed in poor repair. The link was separated from the support beam and protruding into the playground. It was reported that on May 23, 2025 a child was climbing the fence in the area of the protrusion and her braid was caught on the link. It was also reported that earlier in the day on May 23, 2025 a teacher ran her hand across the top of the fence and scratched her hand, however this was not reported to management prior to the incident.
Violation confirmed corrected by letter received from provider on 6/12/2025
Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member's Bojangles cookie was observed sitting on a table where school aged children were playing games.
Violation corrected during visit
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Nov 2024 Unannounced visit 11 findings
Unannounced visit · November 6, 2024
For children under three years of age, materials were not kept in a space with related equipment and materials. The housekeeping and art centers in Space 4 did not have materials accessible to children. The kitchen and dress up centers in Space 5 did not have materials available for children.
Violation confirmed corrected by letter received from provider on 11/19/2024
Refrigerator(s) did not maintain a temperature of 45 degrees F. or below. A thermometer was not placed in the small refrigerator in Space 2 for infant care.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. Both buses used to transport children had first aid kits accessible to children with items marked keep out of reach of children and listed additional warnings on the labels. A small travel pack of Motrin was observed in the cup holder accessible to children on one of the buses.
Violation confirmed corrected by letter received from provider on 11/19/2024
Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Small rocks were observed on the changing table counters in Spaces 4 and 5.
Violation corrected during visit
Monthly playground inspections were not completed and/or they were not completed by an individual trained in playground safety requirements. Playground inspections were not documented for March - May 2024.
Violation confirmed corrected by letter received from provider on 11/19/2024
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. One (1) employee hired 9/24/24 did not have documentation of receiving 16 hrs of orientation within the first 6 weeks of employment.
Violation confirmed corrected by letter received from provider on 11/19/2024
Emergency and identifying information, including the child's name, photograph, emergency contact information and/or a copy of the emergency medical care information form was not in the vehicle for each child being transported. Emergency medical care information was not updated annually for children transported.
Violation confirmed corrected by letter received from provider on 11/19/2024
Emergency information did not include name, address, and telephone number of parent or other emergency contact person. Five (5) children did not have the address listed on the application for emergency contacts.
Violation confirmed corrected by letter received from provider on 11/19/2024
Parent’s statement includes the child’s name and date of enrollment and the date the parent signed the statement. Two (2) discipline policies did not have the child's date of enrollment included on the signed copy.
Violation confirmed corrected by letter received from provider on 11/19/2024
The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. One (1) employee hired 5/20/24 did not complete maltreatment training within 90 days. The training was completed 9/30/24.
Violation confirmed corrected by letter received from provider on 11/19/2024
Health and safety training topics were not included as part of on-going training within five years of completing the previous health and safety training topics. One (1) established employee did not renew health and safety trainings every five (5) years. Trainings were due to be completed again in 2022.
Violation confirmed corrected by letter received from provider on 11/19/2024
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Aug 2024 Unannounced visit 4 findings
Unannounced visit · August 28, 2024
Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. A teacher from Space 10 was overheard not interacting with children in a positive manner and using an elevated volume with children while they prepared to eat and use the restroom after lunch. She was overheard in the space next door loudly telling a child to “get down”, “you’re not the mom”, “stop playing”, and “you’re a big boy. Pee pee on the potty if you need to go.”
Violation confirmed corrected by letter received from provider on 9/10/2024
All equipment and furnishings were not in good repair. The couch in the cozy area in Space 5 was observed peeling and in poor repair. Books in Space 7 were observed with torn and bent covers and pages. The knobs were missing to the play stove in Space 7.
Violation confirmed corrected by letter received from provider on 9/10/2024
A valid qualification letter was not on file and available to review at the facility. A therapist was observed working independently with a child during the visit. She did not have a CBC qualification letter on file for review. Her qualification was confirmed in the ABCMS system.
Violation confirmed corrected by letter received from provider on 8/28/2024
Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A bottle of Pepsi was observed on the floor in Space 7.
Violation confirmed corrected by letter received from provider on 9/10/2024
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Jun 2024 Unannounced visit 7 findings
Unannounced visit · June 26, 2024
Incident reports were not completed each time a child was injured, it did not include all the information required in rule, it was not signed by the parent and/or it was not maintained in the child's file. An incident report was not completed for a child who had a broken piece of a toy removed from her mouth by the teacher.
Violation confirmed corrected by letter received from provider on 7/9/2024
On or before the first day of work, all staff, including the director and individuals who volunteer more than once per week did not provide results indicating that they were free of active TB and/or TB test or screening was older than 12 months. The volunteer who was onsite weekly since 5/29/24 did not have a TB test completed.
Violation confirmed corrected by letter received from provider on 7/9/2024
Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. One (1) new employee hired 4/22/24 did not complete six hours or orientation. The child maltreatment module was completed 2/8/24 prior to hire. The training should be specific to the facility.
Violation confirmed corrected by letter received from provider on 7/9/2024
A valid qualification letter was not on file and available to review at the facility. A new employee did not have a valid qualification letter on file for review. Their qualification was verified in the ABCMS system.
Violation corrected during visit
All staff did not review the center's EPR Plan during orientation and/or on an annual basis with the trained staff. Documentation of the review was not maintained on file. Documentation of review of the center's EPR plan was not available for review in the volunteer's file.
Violation confirmed corrected by letter received from provider on 7/9/2024
The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A signed acknowledgement of receipt of the Shaken Baby Syndrome and Abusive Head Trauma policy was not available for review in six (6) new staff files.
Violation confirmed corrected by letter received from provider on 7/9/2024
Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. Medical information was not maintained seperately for five (5) new staff members and the volunteer.
Violation confirmed corrected by letter received from provider on 7/9/2024
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
May 2024 Unannounced visit 3 findings
Unannounced visit · May 13, 2024
Each child was not attended to in a nurturing and appropriate manner, or in keeping with the child's developmental needs. On May 3, 2024, a staff member snatched items from a four-year-old child’s hands, causing the child to have a tantrum. The staff member repeatedly said to the child, “I don’t have time for this.”
Violation confirmed corrected by letter received from provider on 5/20/2024
Child was handled roughly. On May 3, 2024, a staff member grabbed a four-year-old child aggressively and carried the child by putting their arms under the child’s arms, and locking their hands behind the child’s head, restricting the child’s movement. The child’s arms were extended up and the child’s feet were off the floor. The child repeatedly screamed, “Let me go!”
Violation confirmed corrected by letter received from provider on 5/20/2024
A child was yelled at, shamed, humiliated, frightened, threatened or bullied. On May 3, 2024, a staff member carried a four-year-old child down the hallway and used the word “retarded” to the child who has special needs.
Violation confirmed corrected by letter received from provider on 5/20/2024
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
May 2024 Unannounced visit 1 finding
Unannounced visit · May 9, 2024
There was a substantiation of child maltreatment. There was a substantiation of child maltreatment. Pursuant to its investigation, the Division has confirmed sufficient information to determine child maltreatment.
Violation confirmed corrected by follow-up visit made by consultant on 1/24/2025
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Apr 2024 Unannounced visit 6 findings
Unannounced visit · April 17, 2024
The operator made an effort to falsify information. The orientation for a new employee hired 3/25/24 signed by the assistant director stated fifteen (15) hours of orientation occured on 3/27/24. She stated she did not spend fifteen (15) hours with the new employee on 3/27/24.
Violation confirmed corrected by letter received from provider on 4/30/2024
Children between 12 and 24 months of age were grouped with children 3 years of age or older. A one (1) year old child from Space 4 was moved to Space 5. The oldest child in Space 5 was three (3) years old.
Violation confirmed corrected by letter received from provider on 4/30/2024
Staff did not interact with children in positive ways by helping them feel welcome and comfortable, treating them with respect, listening to what they say, responding to them with acceptance and appreciation, and/or participating in activities with the children. While standing outside Space 5 I heard a teacher in Space 8 using a harsh tone and raised voice. I walked to the window located in the hallway and observed a teacher standing at the bathroom door yelling at children across the room to sit down and go to the carpet now using an inappropriate tone.
Violation confirmed corrected by letter received from provider on 4/30/2024
Menus for all meals and snacks were not current or posted where easily seen by parents and cook. Menus posted outside of all classrooms except Space 8 did not indicate the correct substitution made to today's menu. Space 8 did not have any substitutions documented.
Violation corrected during visit
All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. The laundry closet was observed unlocked. Bleaches, detergents and cleaners were observed stored inside.
Violation corrected during visit
New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. Orientation cannot be confirmed for an employee hired 1/30/24 based on the documentation provided. It was documented that the employee received 16 hours of orientation on 2/1/24.
Violation confirmed corrected by letter received from provider on 4/30/2024
DCDEE facility lookup On that page, enter license number 60003189 in the License Number box, choose Search and open the result; the record is listed under Visits.
Showing 25 of 33 records. The rest are in the state record linked above.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Openings, child care subsidies, cost, and ratios and staff aren’t on this page.
How they teach
Developmental
“At Children of America, our exclusive Mind & Body Matters™ curriculum is rooted in whole-child development.”
A day here
- Hours
- 10 hours a day
- Meals
- Provides all meals/formula via the USDA CACFP program; family-style dining; peanut- and tree-nut-free menu
- Outdoors
- Outdoor playgrounds use rubberized or soft synthetic turf surfaces with locked, monitored gates; children stay indoors during inclement weather
- Sleep
- Infants under 12 months sleep on demand in individually labeled cribs, placed on their backs; children over 12 months rest on an assigned cot at a scheduled nap time noted daily on the family board
- Diapers
- Parents must supply labeled disposable diapers, wipes, and at least two complete changes of clothes daily for children not fully toilet-trained
- Updates for parents
- Daily communication reports sent via email, plus a written/digital family board and telephone/email/in-app updates
- Schedule
- part-time and full-time
- Closed
- 8 holidays and breaks a year
Dates
New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day; plus early closures (New Year's Eve, Halloween, Thanksgiving Eve, Christmas Eve) and professional development closures (President's Day, Columbus Day)
Policies
- When a child is sick
- Child excluded for fever of 100°F (axillary)/101°F (oral)/102°F (aural) or other listed symptoms; must be symptom-free 24 hours before returning
- Biting
- Staff comfort the bitten child immediately; if a child bites another, staff develop a correction plan with the family; continued biting may result in temporary removal or interrupted services
- Special needs
- Accepts children with disabilities/special needs based on ability to meet their needs and makes reasonable accommodations; reviews IEPs with the Education Department
Details
- Website
- childrenofamerica.com
- Address
- 2102 Ben Craig Drive
- License
- 60003189, active
- Quality program
- Five Star License
- Ages they serve
- 6 weeks through 12 years
Run Children of America Charlotte? Correct or add anything here, free.
Add what is missingSources and dates
Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
How they teach
- Approach — Checked July 2026 childrenofamerica.com
State record
From North Carolina DCDEE’s published reports, last checked October 10, 2026.
A day here
- Meals, Outdoors, Sleep, Diapers, Updates for parents, Hours, Closed — Checked July 2026 childrenofamerica.com/…/Family-Guide_2025.pdf
- Schedule — Checked July 2026 childrenofamerica.com
Policies
- When a child is sick, Biting, Special needs — Checked July 2026 childrenofamerica.com/…/Family-Guide_2025.pdf
Details
- Phone — Checked April 2026 childrenofamerica.com
- Website — Checked July 2026 childrenofamerica.com
- Address, License, Quality program — Checked July 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 60003189 under License Number, and open the result.
- Ages they serve — Checked July 2026 childrenofamerica.com
- Who runs it — Checked September 2026 ncchildcare.ncdhhs.gov. To check it, open ncchildcare.ncdhhs.gov/childcaresearch, enter licence 60003189 under License Number, open the result and expand Owner Information: the licensee is listed as Primary Owner.
Large means the biggest quarter of Charlotte-area’s 591 licensed centers by state-licensed capacity: 163 to 528 children. Small is 11 to 50; medium is 51 to 162.