Celeste Henkel - Iss Staff Childcare

Children between 12 and 24 months of age were grouped with children 3 years of age or older. A child one years of age was grouped with children three years of age and older.

Violation confirmed corrected by follow-up visit made by consultant on 9/11/2025

A child care operator did not notify the Division of any new child care providers, as defined in G.S. 110-90.2(a)(2), who were hired or moved into the child care facility within five business days. The facility does not have all current employees listed on the ABCMS portal roster.

Violation confirmed corrected by letter received from provider on 9/15/2025

Children were not adequately supervised at all times. A staff member was assisting children with toileting inside the classroom restroom. During this time, children were unable to been seen by the staff member due to being inside the restroom.

Violation confirmed corrected by follow-up visit made by consultant on 9/11/2025

A current activity plan was not posted for each group of children for reference. The activity plan posted was dated for 9/2/25 to 9/5/25.

Violation corrected during visit

Fire drills were not practiced monthly and/or the drill record was incomplete. A fire drill was not documented for May 2025.

Violation confirmed corrected by letter received from provider on 9/15/2025

Plastic bags, materials that could be torn apart and toy parts small enough to be swallowed were accessible to children under three years of age. Items stored in plastic wrap, q-tips, mini pom pom balls, and mini Legos were accessible to children under three years of age.

Violation confirmed corrected by letter received from provider on 9/15/2025

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. An emergency drill was not conducted/documented for August 2025.

Violation confirmed corrected by letter received from provider on 9/15/2025

Minimum staff/child ratios and group sizes for the number and ages of children in care were not met. One staff member was caring for children one year of age to four years of age from 6:30am until 12:00pm.

Violation confirmed corrected by follow-up visit made by consultant on 9/11/2025

Staff did not model appropriate eating behaviors by consuming food or beverages that meet the nutritional requirements specified in the Meal Patterns for Children in Child Care Programs in the presence of children in care. A staff member was consuming a can of Diet Dr. Pepper while children were in care.

Violation corrected during visit

Prescribed medicine was not in original labeled container or accompanied by signed and dated written instructions from prescribing physician or health care professional. In space 115b, a child's emergency medication was not in the original packaging from the pharmacy.

Violation confirmed corrected by letter received from provider on 5/5/2025

A current schedule was not posted for each group of children for reference. In space B113 the posted activity plan was dated for 4/7/25 through 4/11/25.

Violation confirmed corrected by letter received from provider on 5/5/2025

Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired on 3/27/25 has not completed six hours of orientation training within the first two weeks of employment.

Violation confirmed corrected by letter received from provider on 5/5/2025

Center did not maintain a record of daily attendance. In space B113, attendance records were missing for February and March.

Violation confirmed corrected by letter received from provider on 5/5/2025

Emergency information did not name childs health care professional. A child enrolled on 8/5/24 did not have a health care professional listed on the application.

Violation confirmed corrected by letter received from provider on 5/5/2025

A valid qualification letter was not on file and available to review at the facility. A staff member hired on 6/1/23 did not have a current qualification letter on file for review.

Violation confirmed corrected by letter received from provider on 1/10/2025

Shelter-in-place or lockdown drills were not practiced every three months and/or drill record was incomplete. The last emergency drill was completed on August 5, 2024. An emergency drill was not completed or documented for November 2024.

Violation confirmed corrected by letter received from provider on 1/7/2025

The child care administrator and all staff did not complete the Recognizing and Responding to Suspicions of Child Maltreatment training within 90 days of employment. A staff member hired on3/21/24 did not complete recognizing and responding to suspicions of child maltreatment within 90 days of employment. The training was completed on 8/1/24.

Violation corrected during visit

All corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, any product which is under pressure in an aerosol dispenser, and any substance which may be hazardous to a child if ingested, inhaled, or handled were not stored in a locked room or cabinet. In space 115b, an aerosol can of Lysol was stored in an unlocked cabinet.

Violation corrected during visit

Child care providers and uncompensated providers who are not substitute providers or volunteers, including the director did not have a medical report on file prior to employment that was signed by a health care professional and/ or the medical report was older than 12 months. A staff member hired on 3/21/24 did not have a medical report on file for review.

Violation confirmed corrected by letter received from provider on 5/17/2024

New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff member hired on 3/21/24 did not have documentation of receiving at least 16 hours of orientation within the first six weeks.

Violation confirmed corrected by letter received from provider on 5/17/2024

Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired on 3/21/24 did not have documentation of completing six clock hours of training within the first two weeks of employment.

Violation confirmed corrected by letter received from provider on 5/17/2024

Children's records that include an application for enrollment, medical and immunization records, and permission to seek emergency medical care was not on file for each child. One child's medical report was not completed by a physician.

Violation confirmed corrected by letter received from provider on 5/17/2024

Medical exam or health assessment record was not on file before or within 30 days after admission. One child's file did not contain a medical report within 30 days of enrollment.

Violation confirmed corrected by letter received from provider on 5/17/2024

Each child was not immunized as per Article 6 of Chapter 130A and an immunization record was not on file before or within 30 days after admission. One child's file did not contain immunization records within 30 days of enrollment.

Violation confirmed corrected by letter received from provider on 5/17/2024

The Prevention of Shaken Baby Syndrome and Abusive Head Trauma policy was not reviewed with new staff prior to providing care with children and/or a signed acknowledgement with all the required information was not maintained in the staff person's file. A staff member hired on 3/21/24 did not sign acknowledgement until 3/25/24. A staff member hired on 4/8/24 has not signed acknowledgement prior to caring for children.

Violation confirmed corrected by letter received from provider on 5/17/2024

Child was handled roughly. On January 4, 2024, a child was handled roughly as observed on video footage.

Violation confirmed corrected by letter received from provider on 1/26/2024

Discipline was related to food, rest or toileting. On January 4, 2024, a child did not receive snack due to not resting during rest time.

Violation confirmed corrected by letter received from provider on 1/26/2024

Center did not maintain a record of daily attendance. In space 115B, one child had not been signed in for today. The child was signed in by a staff member during today's visit.

Violation corrected during visit

Parent's medication authorization did not include required information. In space 115B, 3 children's permission to administer topical ointment form was missing required information such as permission valid dates, amount, and ointment expiration date. A staff member completed these items during today's visit.

Violation corrected during visit

Parent's medication authorization did not include required information. In space B15(b), two children's topical ointment did not have permission to administer topical ointment forms on file.

Violation confirmed corrected by letter received from provider on 11/7/2023

All staff records, except financial records, were not made available for review. Two staff member's hired on 10/24/23, did not have personnel files available for review.

Violation confirmed corrected by letter received from provider on 11/7/2023

A valid qualification letter was not on file and available to review at the facility. Two staff member's hired on 10/24/23, did not have a criminal background qualification letter on file.

Violation confirmed corrected by letter received from provider on 11/7/2023

Application did not include health care needs or concerns, symptoms of and the type of response required for the health care needs or concerns. Three children's applications did not have the health care concerns section completed.

Violation confirmed corrected by letter received from provider on 11/7/2023

Each staff member did not have the required medical report, proof of tuberculosis test or screening and/or completed health questionnaire in a medical file, maintained separately from the staff member's individual personnel file. All staff member's medical information was stored in their personnel file.

Violation confirmed corrected by letter received from provider on 11/7/2023

Application for employment and date of birth was not on file for all staff. A staff member hired on 6/1/23 did not have an application for employment on file.

Violation confirmed corrected by letter received from provider on 11/7/2023

New staff, who had contact with children, did not receive at least 16 hrs. orientation within first 6 weeks. A staff member hired on 6/1/23 did not have documentation of orientation within the first 6 weeks.

Violation confirmed corrected by letter received from provider on 11/7/2023

Each new employee did not complete, within the first two weeks of employment, six clock hours of training in required topic areas. A staff member hired on 6/1/23 did not have documentation of completing orientation on required topic areas within the first two weeks.

Violation confirmed corrected by letter received from provider on 11/7/2023

Each employee's personnel file did not contain a signed and dated statement that they received a job description and that they have received personnel and operational policies. A staff member hired on 6/1/23 did not have documentation of receiving the personnel and operational policies.

Violation confirmed corrected by letter received from provider on 11/7/2023