Charlotte · Licensed family home

Carter's Child Care

Mid-size family home, licensed for up to 8 children.

What the state has found

The state cited rules at 6 of its 8 licensing inspections since October 2023.

Of the 28 Charlotte-area family homes with 8 licensing inspections, 7% had rules cited at 6 of them, as this home did. 4% had none cited.

Licensing inspections

Sep 29, 20264 citations

“Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. There was no documentation of arrival and departure times for all children for 9/28/26 and 9/29/26.”
Violation pending provider response
“Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. Additional caregiver (EA) did not renew ITS-SIDS. exp date:8/29/26”
Violation pending provider response
“Indoor and outdoor area was not checked daily for debris, vandalism, broken equipment, and animal waste. I observed debris on the outdoor learning environment and broken lattice underneath the patio.”
Violation pending provider response
“The professional development plan was not maintained in the personnel file. There was no documentation for additional caregiver available for review.(EA)”
Violation pending provider response

Apr 28, 20262 citations

“Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). C. Hall's qualifying letter expired on 12/10/2025.”
Violation confirmed corrected by letter received from provider on 5/27/2026
“Breast milk, formula, and other bottled beverages sent from home were not fully prepared, dated, and labeled with individual child's names. I observed two bottles in the refrigerator with no name or date.”
Violation corrected during visit

Oct 7, 20253 citations

“Operator did not complete the required number of on-going training hours as specified in rule. Staff member (C.C) did not have documentation of completing the required number of on-going training hours.”
Violation confirmed corrected by letter received from provider on 11/17/2025
“Health questionnaire was not completed annually. Two staff members did not have documentation of a current health questionnaire.”
Violation confirmed corrected by letter received from provider on 11/17/2025
“Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Additional Caregiver, A.E, (start date: 9/23/24) did not complete Health and Safety trainings within first year of hire.”
Violation confirmed corrected by letter received from provider on 11/17/2025

May 8, 2025No rules cited

Oct 9, 202415 citations

“Prior to an individual assuming caregiving responsibilities, the operator did not review the child care requirements, including the Emergency Preparedness and Response Plan, and/or have a signed and dated statement which attests that a review of the requirements was completed on file in the home available for review. One new staff member has not reviewed the EPR plan (HM).”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. I observed a container of Aquaphor in on a shelf in the play room, accessible to children.”
Violation corrected during visit
“Appliances with heating elements, such as bottle warmers, crock pots, curling irons, and electrical cords were accessible to children. I observed electrical cords accessible to children in the play room.”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Negative TB test or screening results for all operators were not available. Two staff members did not have documentation of TB test in file. (EA)(HM)”
Violation confirmed corrected by letter received from provider on 10/31/2024

11 more from this inspection

“Operator did not complete the required number of on-going training hours as specified in rule. One staff member did not have documentation of completing the required number of on-going training hours (EA).”
Violation confirmed corrected by letter received from provider on 10/31/2024
“The operator did not review the FCCH EPR Plan with additional caregivers on an annual basis. One staff member did not review the EPR plan (EA).”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Individuals providing care to children did not receive 16 hours of orientation prior to beginning caregiving activities. One new staff member did not have documentation of receiving 16 hours of orientation prior to caregiving.”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Indoor and outdoor area was not checked daily for debris, vandalism, broken equipment, and animal waste. On the outdoor learning environment, I observed broken/ molded/rusted toys and debris/ broken chairs.”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Sleeping infants, ages 12 months and younger were not visually checked every 15 minutes. Sleep charts did not reflect infants being visually checked every 15 minutes.”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Operator did not review the abusive head trauma and shaken baby syndrome policy with staff and/or the acknowledgement of the review did not contain required items or was not available for review. One new staff member did not have documentation of reviewing the abusive head trauma and shaken baby syndrome policy prior to caregiving (HM).”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. One staff member did not have documentation of completing health and safety trainings annually.”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Operator and/or staff members did not complete a professional development plan within one year of employment. One staff member did not have documentation of completing the professional development plan (EA).”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. One children's file reviewed did not have documentation of the centers smoking and tobacco restriction.”
Violation confirmed corrected by letter received from provider on 10/31/2024
“Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. One children's file reviewed did not have documentation that the parents received the shaken baby syndrome and abusive head trauma policy.”
Violation confirmed corrected by letter received from provider on 10/31/2024
“The operator did not review the plan for emergency procedures with additional caregivers and substitutes prior to allowing them to care for children, and when the plan is revised. One new staff member did not review the EPR and EMC plan (HM).”
Violation confirmed corrected by letter received from provider on 10/31/2024

Apr 15, 20244 citations

“Electrical outlets not in use were not covered. I observed an electrical outlet in the kitchen not in use/ not covered.”
Violation confirmed corrected by letter received from provider on 4/15/2024
“Operator did not keep records of monthly fire drills, quarterly lockdown or shelter-in-place drills, incident reports, incident logs, accurate attendance, emergency numbers, emergency preparedness and response plan, field trip/transportation permission, pet vaccinations records and/or playground inspections monthly outdoor safety checks for a minimum of one year. There was no documentation for a monthly fire drill occurring since the centers last visit in October 2023 and the center did not have documentation of completing a playground inspections in February 2023.”
Violation confirmed corrected by letter received from provider on 4/15/2024
“The operator did not conduct a monthly fire drill. There was no documentation for a monthly fire drill occurring since the centers last visit in October 2023.”
Violation confirmed corrected by letter received from provider on 4/15/2024
“Hazardous cleaning supplies and other items that might be poisonous e.g. toxic plants, were not out of reach or in locked storage when children were in care. I observed the cabinet on the right side of the refrigerator with cleaning supplies, not properly locked/ in reach of children. I observed the cabinet underneath the kitchen sink, storage for cleaning supplies, not properly locked/ accessible to children.”
Violation confirmed corrected by letter received from provider on 4/15/2024

Oct 10, 202310 citations

“Corrosive agents, pesticides, bleaches, detergents, cleansers, polishes, and products under pressure in an aerosol dispenser and any substance that may be hazardous to a child if ingested, inhaled, or handled were not kept in locked storage when children were in care. An attempted visit was conducted on 10/6/23, during the visit, I observed disinfectant spray on the counter near the diaper changing area, disinfectant wipes were on the bottom shelf near the refrigerator (accessible to children), medication was stored in cabinets that were not five feet from the ground, cleaning products not properly locked underneath the kitchen cabinet, and a can of paint stored on the kitchen floor (accessible to children).”
Violation confirmed corrected by letter received from provider on 10/17/2023
“Prior to employment, a Criminal Background Check was not completed. An attempted visit was conducted on 10/6/23, where Ms. E.A. was present alone with three children. Ms. A. did not have documentation of completing the Criminal Background Check during the visit.”
Violation confirmed corrected by letter received from provider on 10/17/2023
“Operator did not complete the required number of on-going training hours as specified in rule. Operator (C.H) completed five out of ten required hours of on-going training.”
Violation confirmed corrected by letter received from provider on 11/30/2023
“Summary of the NC Child Care Law was not given to each child's parent, guardian, or full-time custodian before the child was enrolled in the home and/or signed statement was not on file. One children's file monitored today did not have documentation that the parent received the Summary of the NC Child Care Law before the child was enrolled.”
Violation confirmed corrected by letter received from provider on 10/17/2023

6 more from this inspection

“The operator did not complete the Emergency Preparedness and Response in Child Care training within the required timeframe and/or documentation of completion of the training was not on file. (10) the location of the Ready to Go File. A Ready to Go File means a collection of information on children, additional caregivers and the facility, to utilize, if an evacuation occurs. The file shall include a copy of the Emergency Preparedness and Response Plan, contact information for individuals to pick-up children, each child's Application for Child Care, medication authorizations and instructions, any action plans for children with special health care needs, a list of any known food allergies of children and additional caregiver, additional caregiver contact information, Incident Report forms, an area map, and emergency telephone numbers.”
Violation confirmed corrected by letter received from provider on 12/21/2023
“Operator did not complete Recognizing and Responding to Suspicions of Child Maltreatment training within the required time frame. The provider was not able to provide documentation of completing the Recognizing and Responding to Suspicions of Child Maltreatment training.”
Violation confirmed corrected by letter received from provider on 10/17/2023
“Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Operator (C.H) did not complete the health and safety trainings.”
Violation confirmed corrected by letter received from provider on 10/17/2023
“Operator and/or staff members did not complete a professional development plan within one year of employment. Operator (C.H) did not complete a professional development plan within one year.”
Violation confirmed corrected by letter received from provider on 12/21/2023
“Operator did not provide a written statement to parents regarding the smoking and tobacco restriction. One children's file monitored today did not have a copy of the written statement to parents regarding the smoking and tobacco restriction with the parents signature.”
Violation confirmed corrected by letter received from provider on 10/17/2023
“Operator did not provide a copy of the shaken baby syndrome and abusive head trauma policy to parents at time of enrollment, and / or within fourteen days of a changes to the policy. One children's file monitored today did not include a signed copy of the shaken baby syndrome and abusive head trauma policy.”
Violation confirmed corrected by letter received from provider on 10/17/2023

Oct 6, 2023No rules cited

Read every record and the state’s reports

State record — North Carolina DCDEE

Last visit: September 29, 2026
On file: 8 visits since October 2023 — 2 cited nothing, 2 of those unannounced
Fixed?: 34 of 38 record a correction, in the licensor’s own words.
Most serious: North Carolina DCDEE does not publish a severity level for a citation, so there is no most-serious to name.

North Carolina DCDEE describes every citation in the licensor’s own words and records the correction in that same text — the only one of the six states that publishes whether a violation was fixed. It attaches no rule number and no report document.

Sep 2026 Unannounced visit 4 findings

Unannounced visit · September 29, 2026

Operator did not maintain accurate daily attendance records including documentation of arrival and departure for all children in care, including the operator's own preschool children. There was no documentation of arrival and departure times for all children for 9/28/26 and 9/29/26.

Violation pending provider response

Operator has not completed ITS-SIDS training every three years from the completion date of the previous ITS-SIDS training. Additional caregiver (EA) did not renew ITS-SIDS. exp date:8/29/26

Violation pending provider response

Indoor and outdoor area was not checked daily for debris, vandalism, broken equipment, and animal waste. I observed debris on the outdoor learning environment and broken lattice underneath the patio.

Violation pending provider response

The professional development plan was not maintained in the personnel file. There was no documentation for additional caregiver available for review.(EA)

Violation pending provider response

DCDEE facility lookup On that page, enter license number 60004161 in the License Number box, choose Search and open the result; the record is listed under Visits.

Apr 2026 Unannounced visit 2 findings

Unannounced visit · April 28, 2026

Prior to the expiration date of the qualification letter, the child care provider did not complete and submit required forms to complete a criminal background check (a qualification letter is valid for a maximum of five years from the date of issuance). C. Hall's qualifying letter expired on 12/10/2025.

Violation confirmed corrected by letter received from provider on 5/27/2026

Breast milk, formula, and other bottled beverages sent from home were not fully prepared, dated, and labeled with individual child's names. I observed two bottles in the refrigerator with no name or date.

Violation corrected during visit

DCDEE facility lookup On that page, enter license number 60004161 in the License Number box, choose Search and open the result; the record is listed under Visits.

Oct 2025 Unannounced visit 3 findings

Unannounced visit · October 7, 2025

Operator did not complete the required number of on-going training hours as specified in rule. Staff member (C.C) did not have documentation of completing the required number of on-going training hours.

Violation confirmed corrected by letter received from provider on 11/17/2025

Health questionnaire was not completed annually. Two staff members did not have documentation of a current health questionnaire.

Violation confirmed corrected by letter received from provider on 11/17/2025

Operator and/or staff members did not complete the required health and safety trainings within the specified time frame. Additional Caregiver, A.E, (start date: 9/23/24) did not complete Health and Safety trainings within first year of hire.

Violation confirmed corrected by letter received from provider on 11/17/2025

DCDEE facility lookup On that page, enter license number 60004161 in the License Number box, choose Search and open the result; the record is listed under Visits.

May 2025 Unannounced visit nothing cited

Oct 2024 Unannounced visit 15 findings

Unannounced visit · October 9, 2024

Prior to an individual assuming caregiving responsibilities, the operator did not review the child care requirements, including the Emergency Preparedness and Response Plan, and/or have a signed and dated statement which attests that a review of the requirements was completed on file in the home available for review. One new staff member has not reviewed the EPR plan (HM).