Palo Alto · Licensed family home
Maria Hernandez Family Child Care
- Full-size family home, licensed for up to 14 children.
- Shortlist has found no website for it yet.
What the state has found
The state cited rules at 1 of its 5 licensing inspections since December 2021.
Of the 72 Bay Area family homes with 5 licensing inspections, 35% had rules cited at 1 of them, as this home did. 26% had none cited.
Licensing inspections
Oct 6, 20221 citation
“(c) The licensee and other personnel as specified shall complete training on preventive health practices, including pediatric cardiopulmonary resuscitation and pediatric first aid, pursuant to Health and Safety Code Section 1596.866. This requirement is not met as evidenced by: Based on (record review)], the licensee did not comply with the section cited above in 2 out of 3 persons which poses/posed a potential health, safety or personal rights risk to persons in care.”
CCR 102416(c)
Read every record and the state’s reports
State record — California CDSS Community Care Licensing
- Last visit
- April 23, 2026
- On file
- 5 visits since December 2021 — 4 cited nothing · 4 complaint investigations
- Most serious
- Type B —
Section 102423 Personal Rights, (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.... This requirement is not met as evidenced by, based on the record review in the facility’s admission agreement, a statement under “rest period” (which means sleep period) stated that “all children will participate in a rest period, and on the LPA’s conducted interview, it confirmed that the children’s were “forced” to only stay in the “napping area” during sleep periods.
· December 17, 2025
California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.
Feb 2026 Complaint Unsubstantiated
Complaint · February 18, 2026
Unsubstantiated
ALLEGATION(S): One (1) allegation: Facility staff is video recording and/or livestreaming daycare children for unclear reasons. INVESTIGATION FINDINGS: On 04/23/2026 at 8:30am, Licensing Program Analysts (LPAs) J.J.Z. and C.U. conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Licensee Maria Del Pilar Hernandez. The purpose of this inspection is to deliver the findings for the complaint with the above allegation. Present during the inspection were two (2) fingerprint-cleared staff (S1 & S2) and one (1) preschool-aged child. Throughout the course of the inspection, LPA requested and obtained a copy of the Facility Roster. LPA also conducted interviews with the Licensee, S1, and S2. LPAs toured the facility inside and outside for a health and safety inspection in the on and off limit areas of the home. Today, LPAs inspected the on-limit areas only. Based on LPA’s observations and information obtained throughout the investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. A Notice of Site Visit was given and must remain posted for 30 days. Exit interview was conducted, report was reviewed, and Appeal Rights were provided to Licensee Maria Del Pilar Hernandez. Unsubstantiated Estimated Days of Completion: 0
Nov 2025 Complaint 1 of 2 allegations substantiated
Complaint · November 17, 2025
California decided each allegation separately.
Substantiated
- 1. Staff forced a child to sleep for 3 hours.
Unsubstantiated
- 2. Staff hit a child with a toy.
Substantiated: the state found it more likely than not that it happened. Unsubstantiated: the state could not tell whether it happened.
CCR 102423(4) · Type B
Section 102423 Personal Rights, (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.... This requirement is not met as evidenced by, based on the record review in the facility’s admission agreement, a statement under “rest period” (which means sleep period) stated that “all children will participate in a rest period, and on the LPA’s conducted interview, it confirmed that the children’s were “forced” to only stay in the “napping area” during sleep periods.
Deficiency Dismissed
Nov 2025 Complaint Substantiated
Complaint · November 13, 2025
Substantiated · CCR 102419(e) · Type B
Section 102419 - Admission Procedures and Parental and Authorized Representative's Rights, (e) Upon presenting identification, the parent or authorized representative of a child in care has the right to enter and inspect the family child care home without advance notice during the family child care home's normal operating hours.... This requirement is not met as evidenced by, based on the record review in the facility’s admission agreement, a statement under “open door policy” stated that “at this time and until further notice, families will not be allowed into the facility,” and on the LPA’s conducted interview, it confirmed that the children’s authorized representatives were not allowed to enter the home. This poses a potential risk to the health and safety, of the children in care.
Request Denied
Oct 2022 Licensing visit 1 finding
Licensing visit · October 6, 2022
CCR 102416(c) · Type B
(c) The licensee and other personnel as specified shall complete training on preventive health practices, including pediatric cardiopulmonary resuscitation and pediatric first aid, pursuant to Health and Safety Code Section 1596.866. This requirement is not met as evidenced by: Based on (record review)], the licensee did not comply with the section cited above in 2 out of 3 persons which poses/posed a potential health, safety or personal rights risk to persons in care.
Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.
Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.
Details
- Area
- Palo Alto, 94306
- License
- 434414668, active
Run Maria Hernandez Family Child Care? Correct or add anything here, free.
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Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.
All checked July 2026.
State record
The state’s licensing transparency data reports 3 complaint-related visit(s) to this facility, while 3 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=2, inconclusive=0, unsubstantiated=2, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=1. The state publishes no further detail for the difference.
From California CDSS Community Care Licensing’s published reports, last checked October 10, 2026.
Details
- Phone, License ccld.dss.ca.gov
Full-size means licensed for 14 children, the most any Bay Area family home holds; 442 of Bay Area’s 466 licensed family homes are. Small is 10 to 13.