San Mateo · Licensed family home

Carrie Russell Family Child Care

What the state has found

The state cited rules at 2 of its 5 licensing inspections since May 2022.

Of the 72 Bay Area family homes with 5 licensing inspections, 25% had rules cited at 2 of them, as this home did. 26% had none cited.

Licensing inspections

Dec 6, 20243 citations
  • “(d) All personnel records shall be maintained at the child care home and shall be available to the licensing agency for review. This requirement is not met as evidenced by: Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care.”

    CCR 102416.1(d)

  • “Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption from disqualification, pursuant to subdivision(f) of this section or Section 1522.7, from the State Department of Social Services prior to employment, residence, or initial presence in the facility. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.”

    HSC 1596.871(c)(1)(A)

  • “(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.”

    HSC 1596.8662(b)(1)

Dec 6, 2023No rules cited
Nov 16, 20233 citations
  • “(g) The home shall be free from defects or conditions which might endanger a child. Safety precautions shall include but not limited to: (4) Poisons, detergents, cleaning compounds, medicines, firearms and other items which could pose a danger if readily available to children shall be stored where they are inaccessible to children. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above in two items left out in daycare areas, detergent and a power tool, which posed a potential health, safety or personal rights risk to persons in care.”

    CCR 102417(g)(4)

  • “Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption from disqualification, pursuant to subdivision (f) of this section or Section 1522.7, from the State Department of Social Services prior to employment, residence, or initial presence in the facility. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to persons in care.”

    HSC 1596.871(c)(1)(A)

  • “(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to persons in care.”

    HSC 1596.8662(b)(1)

Aug 23, 2022No rules cited
May 12, 2022No rules cited
Read every record and the state’s reports

State record — California CDSS Community Care Licensing

Last visit
April 17, 2025
On file
5 visits since May 2022 — 3 cited nothing · 5 complaint investigations
Most serious
Type B — (d) All personnel records shall be maintained at the child care home and shall be available to the licensing agency for review. This requirement is not met as evidenced by: Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care. · December 6, 2024

California CDSS publishes the full investigation narrative for a complaint, including its disposition, and classifies a citation Type A — an immediate risk to a child — or Type B.

Mar 2025 Complaint Unsubstantiated

Complaint · March 12, 2025

Unsubstantiated

ALLEGATION(S): Licensee and a adult hit the daycare children while in care. Licensee is demonstrating inappropriate forms of discipline. Licensee does not provide adequate care and supervision of the daycare children. Adults pose as a risk to the daycare children while in care. INVESTIGATION FINDINGS: On April 17, 2025, Licensing Program Analyst (LPA) Z.B. and Licensing Program Manager (LPM) D.O. conducted an unannounced visit to the facility to conclude the complaint received on March 12, 2025. Upon arrival, LPA and LPM met with the licensee, Carrie Russell, and explained the purpose of the visit. During today’s visit, LPA observed 3 adults and 3 children (2 infants and 1 preschooler) present. LPA verified that all present adults had cleared background checks through the Guardian website. As part of the complaint investigation conducted on March 18, 2025; April 7, 2025; and April 15, 2025, LPA obtained pertinent documentation, reviewed facility records, and conducted interviews with children, parents, and staff members. Based on the investigation and the information obtained, the above allegations were determined to be unsubstantiated. Therefore, the complaint is considered closed. The report was reviewed and signed by the licensee, Carrie Russell. The findings were provided during the visit. An exit interview was conducted, and a Notice of Site Visit was issued and must remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

State report

Dec 2024 Licensing visit 3 findings

Licensing visit · December 6, 2024

CCR 102416.1(d) · Type B

(d) All personnel records shall be maintained at the child care home and shall be available to the licensing agency for review. This requirement is not met as evidenced by: Based on [(observation) (interview) (record review)], the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care.

HSC 1596.871(c)(1)(A) · Type B

Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption from disqualification, pursuant to subdivision(f) of this section or Section 1522.7, from the State Department of Social Services prior to employment, residence, or initial presence in the facility. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

HSC 1596.8662(b)(1) · Type B

(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.

State report

Dec 2023 Licensing visit nothing cited
Nov 2023 Licensing visit 3 findings

Licensing visit · November 16, 2023

CCR 102417(g)(4) · Type B

(g) The home shall be free from defects or conditions which might endanger a child. Safety precautions shall include but not limited to: (4) Poisons, detergents, cleaning compounds, medicines, firearms and other items which could pose a danger if readily available to children shall be stored where they are inaccessible to children. This requirement is not met as evidenced by: Based on observation, the licensee did not comply with the section cited above in two items left out in daycare areas, detergent and a power tool, which posed a potential health, safety or personal rights risk to persons in care.

HSC 1596.871(c)(1)(A) · Type B

Subsequent to initial licensure, a person specified in subdivision (b) who is not exempt from fingerprinting shall obtain either a criminal record clearance or an exemption from disqualification, pursuant to subdivision (f) of this section or Section 1522.7, from the State Department of Social Services prior to employment, residence, or initial presence in the facility. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to persons in care.

HSC 1596.8662(b)(1) · Type B

(1) On or before March 30, 2018, a person who, on January 1, 2018, is a licensed child day care provider, administrator, or employee of a licensed child day care facility shall complete the mandated reporter training provided pursuant to paragraphs (2) and (3) of subdivision (a), and shall complete renewal mandated reporter training every two years following the date on which he or she completed the initial mandated reporter training. This requirement is not met as evidenced by: Based on interview and record review, the licensee did not comply with the section cited above which poses a potential health, safety or personal rights risk to persons in care.

State report

Aug 2023 Complaint Unsubstantiated

Complaint · August 22, 2023

Unsubstantiated

ALLEGATION(S): Licensee caused injuries to child in care Licensee hit child in care Licensee pushed child in care Licensee forced child in care to nap INVESTIGATION FINDINGS: On October 12, 2023, Licensing Program Analyst (LPA), G. conducted an unannounced conclusionary complaint visit and met with licensee, Carrie Russell to discuss the above allegations. Purpose of the inspection was explained. Present are, 2 helpers with the licensee taking care of 5 children. During the course of the investigation, interviews were conducted with staff members and relevant documents were gathered. Based on the interviews and relevant documents, there was no sufficient evidence to prove that the allegations listed above, occured. Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. LPA conducted exit interview with Licensee, Carrie Russell. Report and Notice of Site Visit was provided. Notice of Site Visit shall be posted for 30 consecutive days. Unsubstantiated Estimated Days of Completion:

State report

Sep 2022 Complaint Unsubstantiated

Complaint · September 21, 2022

Unsubstantiated

ALLEGATION(S): Licensee did not prevent inappropriate behaviors between day care children INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) M.R. conducted an unannounced inspection to close a complaint and deliver a finding. LPA met with Licensee Carrie Russell and explained purpose of visit. Present in the home were the Licensee, Licensee's husband, Licensee's adult son, and seven children. Licensee's helper arrived a short time later. During the course of the investigation, LPA conducted interviews and reviewed pertinent documentation. Although the allegation the Licensee did not prevent inappropriate behaviors between day care children may have happened or may be vaild, based on the information gathered, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be UNSUBSTANTIATED. An exit interview was conducted with Licensee Carrie Russell. A copy of report was provided. Notice of site visit was observed to be posted and shall remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

State report

Aug 2022 Licensing visit nothing cited
May 2022 Licensing visit nothing cited
Nov 2021 Complaint Unsubstantiated

Complaint · November 4, 2021

Unsubstantiated

ALLEGATION(S): Adult in the home poses a risk to daycare children while in care. INVESTIGATION FINDINGS: Licensing Program Analyst (LPA) M.R. conducted a subsequent unannounced complaint inspection to discuss the above allegation with Licensee Carrie Russell. Present in the home were the Licensee, her husband, her adult son, and 8 children. Allegation was investigated by the Department’s Investigations Branch (IB). During the course of the investigation, IB Investigator E.P. conducted interviews with Licensee, Licensee’s family, children’s guardians, and other relevant parties and obtained relevant documentation. Although the allegation that an adult in the home poses a risk to daycare children while in care may have happened or may be vaild, based on the information obtained by IB Investigator P., there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is found to be UNSUBSTANTIATED. An exit interview was conducted with Licensee Carrie Russell. A copy of report was provided. Notice of site visit was observed to be posted and shall remain posted for 30 days. Unsubstantiated Estimated Days of Completion:

State report

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.

Details

(650) 341-0944

Area
San Mateo, 94401
License
414002627, active

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Sources and dates

Where every fact on this page came from, and when Shortlist last checked it against that source. Anything Shortlist could not source is named here rather than left blank.

All checked July 2026.

State record

The state’s licensing transparency data reports 4 complaint-related visit(s) to this facility, while 4 complaint investigation report(s) are published on the transparency portal. State complaint counts: substantiated=0, inconclusive=0, unsubstantiated=10, unfounded=CONFIDENTIAL, Type A citations=0, Type B citations=0. The state publishes no further detail for the difference.

From California CDSS Community Care Licensing’s published reports, last checked October 10, 2026.

Details

Full-size means licensed for 14 children, the most any Bay Area family home holds; 442 of Bay Area’s 466 licensed family homes are. Small is 10 to 13.