RMMA · Licensed center

Primrose School of Austin at Mueller

What the state has found

This state publishes the visits that cited something but not the ones that cited nothing, so there is no city rate to set this beside.

Read every record and the state’s reports

State record — Texas HHSC

Last visit
July 27, 2026
On file
8 visits since July 2021 — all of them cited findings · 6 complaint investigations
Most serious
High — The investigation concluded that two caregivers, were not properly supervising the children in care. · July 27, 2026

Texas HHSC describes each deficiency in writing and weights the standard behind it from high to low by the risk a violation presents to children. It publishes no inspection document.

Jul 2026 Complaint

Complaint · July 27, 2026

746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High

The investigation concluded that two caregivers, were not properly supervising the children in care.

State licensing record

Jan 2026 Complaint 3 findings

Complaint · January 23, 2026

746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High

The caregivers in charge of the classroom were not aware of the number of total children in their care.

746.3401(a) - Annual Sanitation Inspection · Medium High

The last santation inspection is dated 09/05/2024.

746.1601 - Child/ Caregiver Ratio - 13 or More Children · Medium High

There are concerns with caregiver to child ratios.

State licensing record

Jan 2026 Complaint

Complaint · January 9, 2026

746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child · Medium High

It was found that during the break transition of teachers it was not communicated that a food item should not be served to a child with a food allergy.

State licensing record

Dec 2025 Licensing visit 1 finding

Licensing visit · December 9, 2025

746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for · High

Classroom preschool 1 caregivers reported having 17 children in care when they had 20 children.

State licensing record

Dec 2025 Complaint

Complaint · December 8, 2025

Reported to the state by the program

Self-report is Texas HHSC’s own field on its complaint investigation record.

746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High

A child was left unsupervised for 5 minutes in a classroom.

State licensing record

Nov 2025 Complaint 2 findings

Complaint · November 7, 2025

746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High

There was a child that was left unsupervised in a classroom.

746.305(a)(6) - Report Situation Placing Children at Risk · High

The operation failed to report an incident where a child was left unsupervised in a classroom.

State licensing record

Sep 2025 Licensing visit 1 finding

Licensing visit · September 3, 2025

746.801(8) - Required Records Maintained and Made Available - Playground Maintenance Records · Medium

At inspection, the operation did not have a playground checklist, available for CCR.

State licensing record

Dec 2024 Complaint

Complaint · December 14, 2024

746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity · High

A child was left in the classroom alone for approximately 4-6 minutes.

State licensing record

Aug 2022 Licensing visit 1 finding

Licensing visit · August 22, 2022

746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records · Medium

Of the 10 staff files reviewed the following needs to be updated: 4 files need the date of hire 5 files need documentation of Pre-Service Training 4 files need to complete 20-21 training hours 7 files need to complete 21-22 training hours.

State licensing record

Apr 2022 Licensing visit 3 findings

Licensing visit · April 27, 2022

745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation · High

One staff member was accidentally inactivated on 2/23/22. They were present at the operation without an updated background check eligibility notification. This was corrected at inspection with the staff member left the operation while I was present.

746.1309(a) - Documented Annual Training Area - 24 Hours Required · Medium

10 staff files were reviewed. One staff member needs proof of her 2020-2021 trainings, and one staff member needs proof of two more hours of training.

746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days · Medium

Updated infant feeding instructions were missing for 8 children. Two of these were corrected during inspection when the parents were contacted and stated that there were no changes.

State licensing record

Jan 2022 Licensing visit 4 findings

Licensing visit · January 25, 2022

746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional · Medium High

One allergy action plan needs to be signed by both the parent and the doctor. Two allergy action plans need to be signed by the doctor.

746.3809 - Medication No Longer Used · Medium

Expired medication was located in the medication bin during the inspection. This was corrected at inspection when the expired medications were removed from the medication bin.

746.613(b) - Immunization Records, Exceptions, and Exemptions Current · Medium High

One child was missing an up to date immunization record.

746.801(3) - Required Records Maintained and Made Available - Personnel and Training Records · Medium

5 staff training files were not available for review during the inspection.

State licensing record

Dec 2021 Licensing visit 6 findings

Licensing visit · December 8, 2021

746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For · High

Two staff members were unaware of the number of children in their classroom.

746.901(4) - Required Personnel Records - Required Affidavit · Medium Low

Two staff members need notarized affidavits for the HR file.

746.5205(4) - Documentation of Drills · Medium

Drill logs have not been documented since August 2021.

746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal · Medium High

A copy of the updated annual fire inspection was not on file at the operation.

746.1613(a) - Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met · Medium

During naptime one classroom was out of ratio. There were 10 children in care with one staff member. There were children in the room under 18 months old. This was corrected at inspection when the second caregiver returned to the classroom.

746.2909(1) - Arrangement of Napping Equipment - Not Blocking Entrances or Exits · Medium High

Two classrooms had exit doors that were blocked by naptime cots. This was corrected at inspection when the cots were removed from in front of the doors.

State licensing record

Oct 2021 Licensing visit 4 findings

Licensing visit · October 5, 2021

746.1315(b) - Each Caregiver and the Director Must Have Current Training in pediatric CPR · Medium High · No longer on the state’s site as of October 9, 2026

One caregiver needed to renew their CPR/First Aid training.

746.611(a)(2) - Required Health Statement - Signed affidavit from parent stating medical diagnosis and treatment conflict with religious beliefs · Medium · No longer on the state’s site as of October 9, 2026

Three caregivers were missing the notarized affidavit in their staff file.

746.1309(c) - Documented Annual Training - 1 hour in Prevention, Recognition and Reporting of child maltreatment · Medium · No longer on the state’s site as of October 9, 2026

10 staff files were reviewed. Six caregivers were missing training in child maltreatment.

746.901(2) - Required Personnel Records- Meets Requirements · Medium · No longer on the state’s site as of October 9, 2026

One caregiver was missing a copy of their diploma or transcripts in their staff file.

State licensing record

Jul 2021 Licensing visit 1 finding

Licensing visit · July 9, 2021

746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For · No longer on the state’s site as of July 11, 2026

746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For

State licensing record

Shortlist replaces people’s names in the state’s text with initials. This is done by rule, not by hand, so it can miss a name or shorten a word that isn’t one. The state’s report, linked on each row, has the original.

Openings, child care subsidies, cost, hours and late pickup, teaching approach, ratios and staff, a typical day, and sick and biting policies aren’t on this page.

Details

5126681010

Website
primrosemueller.com
Address
2200 Aldrich St Ste 130
License
1696340, active

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Sources and dates

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State record

From Texas HHSC’s published reports, last checked October 11, 2026.

Details

The private-equity firm Roark Capital lists Primrose Schools among its current investments and describes it as a franchisor of pre-K schools. roarkcapital.com

Large means the biggest quarter of Austin-area’s 928 licensed centers by state-licensed capacity: 154 to 731 children. Small is 12 to 61; medium is 62 to 153.